12-hour shifts M-Friday and every other weekend, Onsite at Ball Memorial Hospital

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals.

Key responsibilities/duties of this role
•  Visit patient rooms to ensure demographic and insurance information is accurate and all necessary forms are signed.

•Verify insurance within one hour of admission.

•Manage emails from Case Managers and the Utilization Review team.

•Contact family members to update demographic or insurance information when patients are unable to do so.

•After midnight assist in the ED with registration

•Crosstrain in other areas

Must Haves

•Work/life balance

•Excellent verbal and written communication skills 

•Be able to interact with people effectively

•Be able to multitask

•Must be able to always use our IU Health Values

Other requirements
•At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.