**Overview** The Supervisor of Revenue Cycle Management plays a pivotal role in overseeing and enhancing the financial performance, operational deployment, and evaluation of all revenue cycle activities within their designated service line(s). This role requires a strong leader who can implement systems, policies, and procedures to optimize efficiency and drive revenue recognition results for ATI Physical Therapy. In addition to overseeing day-to-day activities, the Supervisor will be responsible for mentoring and managing Senior RCM and RCM Specialists, serving as the primary liaison for offshore vendor partners, and using data analytics to identify trends and develop action plans. **Responsibilities** * Serve as the primary liaison for offshore vendor partners, maintaining daily/weekly communication, and holding production and quality meetings. Provide reporting, challenge assumptions, and ensure vendor partners meet performance and quality expectations. * Lead with data-driven decision-making and continuous improvement efforts to ensure the highest level of financial performance. Creates / extracts data from various RCM analytical tools to identify trends and creates action plans to improve KPI metrics * Facilitates the summarization of audit data to identify process improvement opportunities and creating Service Level Agreement (SLA) reporting within their service line(s) * Ensure all revenue cycle activities adhere to legal and regulatory compliance requirements (e.g., SOX compliance, Government & Commercial Payor guidelines, and internal ATI policies). * Responsible for implementing & enforcing all RCM policies and standard operating procedures to improve efficiencies * Participates in RCM monthly leadership meeting(s) and meets regularly with RCM supervisors from other service lines to ensure continuity of the claim process * Drives team engagement by creating an atmosphere of respect through consistent, open, and honest communication. Builds camaraderie within their service line(s) and displays the ATI Way in their behavior * Develops and improves operational training programs including but not limited to onboarding new staff, retraining existing staff, prepping for system upgrades, and escalating staff issues * Other duties as assigned **Qualifications** **Measurable Scope and Accountability** The RCM Supervisor will need understanding of all revenue cycle processes but will be assigned to one or more service lines within one of the following focused areas: Financial Clearance (FC), Central Business Office (CBO), Commercial/Gov’t/SP AR Follow-up, or WC/API AR Follow-up. The Service Lines within each functional area are: FC – 1 Service line – Authorizations/Insurance Verification/Queue Management Team CBO – 2 Service lines – Payment Posting/Credits, Billing/Documentation Gov’t/Comm/SP – 2 Service lines – Comm/BCBS, Gov’t/Self Pay WCAPI – 1 Service line – Work Comp/Auto/Personal Injury (Litigated & Non-Litigated) **Minimum Education** **Required:** * High School Diploma, GED, or suitable equivalent **Preferred:** * Associate / bachelor’s degree **Minimum Experience** **Required:** * 5+ years of healthcare revenue cycle experience * 3+ years of Offshore revenue cycle vendor experience * 1+ years of experience in RCM service line assigned **Preferred:** * Previous team lead or supervisor experience * Data analyst experience * Physical Therapy RCM experience **Knowledge Skills and Abilities** * Strong attention to detail to ensure the accuracy of data with the patient account. * Ability to prioritize and manage multiple tasks simultaneously. * Maintain open, consistent, and positive communication with other Revenue Cycle departments, payor, clinics, and vendor partners. * Must have excellent organizational skills and ability to prioritize and coordinate workload with high degree of proficiency and accuracy. * Must have excellent analytical and problem-solving skills with excellent computer skills, including Microsoft Office applications **Virtual Employee?** Yes **Salary Range** 57,000-65,000 **Location/Org Data : Dept Number** CORPIL **ReqID** _2026-28191_ **Job Locations** _US-IL-Downers Grove_ **Job Category** _Corporate - Operations Support_ **Pay Class** _Full Time_