Rates Payment Officer Job ID 228802 Posted 11-Aug-2025 Service line Advisory Segment Role type Full-time Areas of Interest Accounting/Finance Location(s) London - England - United Kingdom of Great Britain and Northern Ireland **Role Purpose** The candidate will need to work within the National Rating team’s central Hub & Rates Management team to ensure that key roles are carried out to support our existing National contracts. The task will require a candidate to work independently with an elevated level of accuracy managing a large volume of work. The role’s primary focus would be to manage a client account with support. **Key Responsibilities:** + Use rating technology and software to check and verify rate bills + Investigate bill queries, liaise with councils and other stakeholders to resolve queries + Updating client payment portfolios / rate mitigation schedules to ensure that the data is correct, accurate and payments are made on time + Process and manage monthly rates payments on behalf of clients + Produce monthly client reports + Chase and reconcile refunds + Data Input into Riverlake system + Train junior team members and assist with their development + Assist the wider team with tasks as required + Attend internal and external client meetings **Person Specification:** + Business Rates Payment experience (essential) + Accurate and exceptional attention to detail + Microsoft Office user + Experience of working with all stakeholders; clients, internal heads, peers + Accountable, Flexible, responsible and dependable + Effective communication and interpersonal skills (written and oral) + Maintains a positive attitude towards routine tasks + Understands and appreciates the importance of using discretion + Team player who deals effectively with colleagues and clients **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. **Applicant AI Use Disclosure** We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. **Equal Opportunities** We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)