RAN solution architect for intelligent customer support.

This position can be located in Plano, Texas, Kolkata, India, or Stockholm, Sweden.

Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1’s working on EAD for this position.

At SAN Systems Technology and Management office (SMT), we are on a journey to evolve customer support services utilizing automation, machine intelligence and artificial intelligence. We aim to transform customer support from reactive to proactive and preemptive.

Our Exciting Opportunity

We are now looking for a motivated and energetic RAN solution architect who would like to work at the forefront of technology and closely with Ericsson’s Market Areas and Customer units. The RAN solution architect will join a strong team of senior system engineers, developers, and solutions architects building innovative solutions addressing complex customer pain points. This is a fantastic opportunity for an ambitious RAN solution architect who would like to work in a dynamic environment, close to customers, and with the latest technologies.

What you will do:

• Architect and systemize intelligent and AI-based solutions to address customer needs, particularly in the RAN domain. You will engage with market areas and customer units to understand the customer challenges and then work on proposing solutions to address them.

• Along with the development team, you will prototype and develop solutions to address the identified challenges utilizing the latest AI technologies and techniques, such as LLMs, RAGs, and Agentic AI.

• Engage in customer field trials to evaluate, tune, and improve the solutions.

• Conduct technical studies collaborating with units within SAN and across Ericsson, such as GAIA and product R&D units.

What you will bring:

• Strong knowledge with hands on industry experience in radio access networks, particularly in optimizing and improving RAN KPIs, demonstrated by previous experience in network design and optimization projects.

• Strong understanding and knowledge or RAN O&M, including hands-on experience in handling RAN data covering FCAPS (PM, CM, CTRs, UETR, baseband traces).

• Good knowledge and in AI based ran features (ex. AI based handovers) and good knowledge self-optimization features.

• Strong experience in and knowledge in RAN configurations, features, and releases.

• An explorative and experimenting mindset! This role requires someone who thinks differently and strives for improvements. Many of the challenges faced in this role have no known solutions; thus, the person is expected to dive into an unknown territory, gather information, experiment, and propose solutions.

• University degree in engineering or computer science with at least 8 years of experience.

• Team player is a must. Flexible and able to work in a very dynamic and fast-moving environment with colleagues from around the world.

• Good written and spoken English.

​What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: USA || Plano, Texas. Can Also be in Kolkata, India or Stockholm, Sweden

Job details: Developer

Primary Recruiter: Jim Everett