Job Summary and Responsibilities

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules.

Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance.

To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

Scheduler will obtain and enter into Cerner scheduling the following:

Medical historyScreen patient for medically impanted devices, pain pumps, pacemaker, prosthetics, metal in the body, etcInform patient of medication limitations when neededInform patient when labs are neededInform patient of exam preparations, food, water, contrast, etc.Obtain and input demographics, insurance, authorization and run eligibility in Cerner and GECBObtain prior imaging information place request for images in Cerner for the IP department to order to have loaded in PACS prior to patient appointment for comparison

Behaviors proactively support quality & performance improvement efforts within the organization.

Identifies opportunities and participates in improving the quality of patient care and/or work processes.Participates in department/clinic-based teams and projects.

Behaviors demonstrate understanding and appropriate utilization of resources (i.e. materials, financial, etc.).

Demonstrates flexibility and willingness to support changing needs of the organization.Utilizes, maintains and allocates equipment and supplies so that time, energy and/or funds are expended in a cost-effective and efficient manner.

Behaviors demonstrate ability to appropriately plan and prioritize work.

Involves others as appropriate (staff/departments) in planning and prioritizing work.Utilizes time efficiently through proper time management, including assisting others and accomplishing other work-related tasks.Meets established deadlines and achieves desired outcomes.

Behaviors demonstrate effective and professional interpersonal skills.

Demonstrates effective interpersonal skills and a positive attitude when interacting with patients, customers and co-workers as it relates to putting the patient first.Demonstrates respect, concern and empathy for the spiritual, cultural, emotional and informational needs of patients, customers and co-workers.Demonstrates self-directed, responsive and courteous care/service to patients, customers and co-workers.Consistently wears name badge above the waist to make self easily identifiable for patients, visitors and vendors.

Behaviors proactively contribute to meeting department and organizational goals.

Communicates appropriate information to patients, customers and co-workers in a timely manner, respecting confidentiality.Supports team consensus even though individual's views differ.Demonstrates effective teamwork to accomplish team/department goals.
Job Requirements
High School GED General Studies One (1) year experience in a centralized scheduling call center setting and or minimum of two (2) years clinical experience in a health care settingExcellent interpersonal, organizational and customer service skillsKeyboarding skills and the ability to utilize computer equipment and software are required, as is experience with other types of standard office equipmentTeam player, able to multi-task, self-starter, detail oriented and proactive

Preferred Qualifications:

Familiarity with an electronic practice management systemExperience with multi-line phones/ACD phonesKnowledge of medical terminologyWhere You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Advanced Imaging, a service of Dignity Health Medical Foundation, provides cutting-edge diagnostic imaging services at 23 locations across Redding, Santa Cruz, Sacramento, Woodland. Our team of 160 staff members work with our specialty trained and board certified radiologists to provide high quality care to our patients. The locations perform more than 175,000 exams annually with the goal of providing top quality imaging, compassionate care, and timely service with a smile.

One Community. One Mission. One California 

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.