**Job title** : _R&D Associate Project Specialist - Vendor Enablement & Resolution_ **_Location_** _: Hyderabad_ **_About the job_** **_Our Team:_** Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions _​._ **_Main responsibilities:_** The overall purpose and main responsibilities are listed below: **_Operational Support & Issue Triage_** Provide first-line support for vendor-related inquiries, following established procedures to resolve routine issues. Assist in troubleshooting basic issues within enterprise systems like Coupa, SHIFT, and Salesforce. Accurately log all incoming requests and issues, ensuring all necessary information is captured. Escalate complex or non-standard issues to the Project Specialist or Manager for resolution. **_Process Adherence & Documentation Support_** Follow established SOPs and work instructions to execute tasks related to the vendor enablement lifecycle. Assist in maintaining process documentation, ensuring guides and work instructions are up-to-date with minor changes. Support the team by helping to prepare materials for process improvement workshops or meetings. Assist in tracking operational metrics by collecting and inputting data into dashboards and reports. **_Stakeholder & Vendor Communication_** Serve as an initial point of contact for basic inquiries, guiding stakeholders to the correct resources or FAQs. Assist in communicating status updates to internal requesters regarding their vendor setup or payment inquiries. Provide timely and professional follow-up on routine, open cases. **_Issue & Data Management Support_** Perform initial triage of vendor inquiries from the shared mailbox or intake form, assigning them based on predefined criteria. Log and track issues, ensuring case records are kept current. Perform routine data entry and data cleansing tasks to support vendor master data accuracy. Assist in auditing vendor records for completeness and flagging discrepancies for review by the team. **_Training & Team Support_** Assist in preparing and organizing training materials, job aids, and FAQs. Help schedule training sessions and workshops for internal stakeholders. Provide general administrative and operational support to the Vendor Enablement & Resolution team as needed. **_About you_** **_Experience:_** Experience or a strong interest in an operational, coordination, or customer support role. A bachelor's degree in business, finance, or a related field is preferred. **Soft skills:** Excellent organizational skills, high attention to detail, strong written and verbal communication, a proactive and collaborative attitude, and an eagerness to learn. **Technical Skills:** Familiarity with Microsoft Office (Word, Excel, Outlook). **Education:** Bachelor’s degree in Business, Communications, or a related field. **Languages:** English (fluent). **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)