At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **Job Summary** **：** The Sales Support Service is responsible for maximizing customer and order acquisition in line with company strategy with an overall responsibility for managing the day-to-day operation of the quotation process from initial contact to Project Fulfillment handover in addition to technical issue resolution for internal/external customers **Responsibilities** : + Ensures all incoming inquiries are qualified, assessed, prioritized, and scheduled, customer dates are achieved, and Customer/SE is updated on any changes or alternatives to their expectations + Ensures all solutions and services are selected & quoted to an optimum and competitive standard + Ensures all incoming orders are technically validated and handed over to the administrative team in an acceptable time frame + Ensures pricing and margins are in full compliance with required authorizations + Adds value wherever possible, suggesting solutions and up-selling range of products & services + Ensures close communication/liaison with sales engineers on all quotations + Identifies & generates potential sales opportunities with existing and new customers, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction + Presents the proposal to the customer & follows up + Develops, evaluates, and discusses possible solutions with customer and sales engineer + Continuously assesses need and trains team on processes & tools updates **Other responsibilities:** + Encourages customer growth and loyalty to the company through continuous support and customer service. + Performs accordingly to company strategy in terms of vertical markets, product mix and selling level + Prepares reports as and when needed + Actively participates in teamwork for various projects + Helps keep customer data base updated + Implements local business standards **Qualifications:** Degree in Engineering, preferably Thermodynamics / Mechanics or equivalent. First professional experiences (1-2 yrs), preferable Should have knowledge of the fundamental concepts of heating, ventilating, air conditioning & HVAC systems, preferable Willing to increase technical knowledge and available to travel, occasionally Computer skills: Essential MS Office (Word, Excel, PowerPoint); Languages: Italian, good in English. Communication skills and ability to cooperate with different groups (e.g. customers, clients, etc.) Sales & Customer oriented skills. Working within the team. Detailed oriented & very well organized. **What We Offer:** + Competitive compensation package + Career growth: Join a global leader in sustainable HVAC solutions and leverage numerous opportunities for professional development. + Training and learning: Engage in The Academy's dedicated learning paths, covering both technical and soft skills, alongside a variety of online training courses and live events hosted by industry experts + Support and wellbeing: Benefit from our Career Navigator program, English language training with EF, and an employee wellbeing program + Health benefits: Enjoy additional professional and extra-professional insurance coverage and medical coverage. + Meal vouchers: Receive meal vouchers to enhance your work-life balance. + Hybrid work arrangement We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.