Work Flexibility: Hybrid

The mission of the Q&R Senior Analyst is to provide support and excellent all-round customer service interacting with various departments, buyers, suppliers and stakeholders with a focus on root cause analysis and timely payment.

Who we need:

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

Liaise with relevant parties (buyers, requestors and suppliers, etc.) to resolve critical invoice and PO discrepancies

Shared mailbox management for a team cluster + ownership of a shared mailbox for a specific entity

Handle internal and external escalations (vendors & stakeholders), and maintain a high rate of customer satisfaction

Work closely with the team and other departments to resolve invoice issues and to identify and correct root causes of errors 

Proactively participate in daily huddles

Own and drive the escalation of tickets in Service Now related to vendor setups, banking details and other

Actively participate in process improvements and various transversal projects

What you will need: Required:Fluency in English

Minimum 1 year of relevant working experience in Accounts Payable or Accounting 

Familiar with ERP systems, Accounting and Customer Service

Degree in Finance, Accounting or related field 

Preferred:

Experience in a multinational environment or in shared service center

Salary information will be provided during the recruitment process.

Travel Percentage: None