We have an exciting and rewarding opportunity to lead analytics that shape outcomes for customers and the firm. Join a collaborative team where your expertise fuels growth, mobility, and impact. 

As a Quant Analytics Manager within the Claims, Disputes and Fraud Operations Product Analytics team, you lead an analytics portfolio that informs product strategy and execution. You partner with finance, customer experience, design, software engineering, and product teams to translate goals into measurable outcomes. Together, we use data to improve customer journeys and operational performance. 

Job responsibilities

Build holistic insights by integrating customer, account, digital, financial, and operational data to guide strategic decisionsDevelop robust business cases, size addressable populations, and estimate the impact of proposed measurement plansAnalyze trends and patterns using SQL, Python, Tableau, and Alteryx to generate actionable insightsIdentify and map customer interactions across channels to understand journeys and eliminate frictionLead cross-functional initiatives with product, technology, and business partners to deliver impactful analytics solutionsEstablish and monitor key performance indicators to evaluate initiative effectiveness and inform ongoing strategyCreate and deliver executive-ready presentations that translate complex analysis into clear, actionable recommendations 

Required qualifications, capabilities and skills

Bachelor’s degree with a strong academic background12+ years building statistical and machine learning models that integrate multiple data inputs in marketing, customer journey, operations, or finance8+ years of hands-on experience in data analysis3+ years of experience in managing teamsDemonstrated expertise in data modeling, data analysis, and segmentation techniquesProficient with business intelligence and analytics tools such as Alteryx and TableauSelf-sufficient in SQL querying and data extraction from enterprise databases and data lakes, including Snowflake and AWS AthenaStrong written and verbal communication skills, including the ability to produce concise, executive-ready presentations and synthesize complex information 

Preferred qualifications, capabilities and skills

Experience developing financial business casesOperational knowledge of consumer and community banking operationsFamiliarity with AWS technologiesMaster’s degree in a technical or quantitative field such as Mathematics, Finance, Statistics, Operations Research, or Economics