At Philip Morris International (PMI), we’re transforming our business and building our future on one clear purpose: to deliver a smoke-free future.

 

This transformation brings exciting opportunities across our Operations organisation. As we introduce innovative smoke-free products, we are rethinking the way we manufacture, manage quality, and operate our supply chain.

Join our 47,000-strong global Operations team and help ensure that the highest quality standards are maintained across our manufacturing processes. If you enjoy solving problems, working with data, and driving continuous improvement on the production floor, this could be the right opportunity for you.

 

About the role

As a Quality Technician, you will play an important role in supporting production teams by ensuring products, materials, and processes meet PMI’s rigorous quality standards. You will work closely with manufacturing teams to identify and resolve quality issues, conduct testing and analysis, and contribute to continuous improvement initiatives that strengthen operational performance and product quality. This role requires strong analytical thinking, attention to detail, and the ability to translate quality data into actionable insights that support production teams.

 

Key Responsibilities

Production quality support

Provide quality guidance and support to production teams when quality issues arise.Investigate non-conformities and deviations in a timely manner and support corrective and preventive actions (CAPA).Support the evaluation and disposition of non-conforming materials or products, including release or destruction decisions in collaboration with stakeholders.

 

Testing, analysis and reporting

Plan and perform sampling, testing, and analysis on tobacco, materials, semi-finished, and finished products in line with established procedures and analytical methods.Ensure test results are accurately recorded and reported within the relevant systems.Support analysis of materials or products approaching expiry to determine potential shelf-life extensions where applicable.

 

Quality systems and documentation

Ensure production documentation is maintained in accordance with the Quality Management System (QMS).Support the creation and review of quality procedures, work instructions, and related documentation.Maintain sample retention processes, including storage and controlled destruction of samples.

 

Continuous improvement

Identify and propose quality improvement opportunities within production and operational processes.Participate in quality-related improvement initiatives and projects.Contribute to root cause investigations using appropriate analytical and statistical tools.

 

Training and knowledge sharing

Train operational staff on quality standards, procedures, and best practices.Support the implementation of quality standards and ensure teams remain up to date with PMI quality requirements.

 

Compliance and safety

Promote and apply PMI standards related to quality, environment, health and safety (EHSS).Ensure compliance with regulatory and company standards while actively identifying and reporting potential risks.

 

What your day-to-day could include

Supporting production teams with real-time quality troubleshootingManaging non-conformance investigations and CAPA implementationConducting quality tests and analysing production dataMaintaining QMS documentation and compliance recordsSupporting continuous improvement initiatives within manufacturingContributing to the Quality pillar and operational excellence initiatives

 

Who We’re Looking For:

National Diploma in Quality Management /Food Technology/Biotechnolog/ Chemical Engineering/ Industrial Engineering or a related field.Minimum 2 years’ experience in a production, manufacturing, or quality environment.Knowledge of international quality standards (ISO).Experience using quality tools and root cause analysis methodologies.Strong analytical capability with exposure to statistical or data analysis tools.Ability to interpret production data and translate it into meaningful insights and reports.

 

Key competencies

Strong problem-solving and analytical thinkingAttention to detail and accuracy in reportingAbility to collaborate with production teamsStrong communication and training capabilityContinuous improvement mindset

 

What We Offer

Our success depends on the talented people who join us and bring their curiosity, expertise, and ambition to work every day.

At PMI, you will have the opportunity to:

Shape your future by taking ownership, experimenting, and driving change.Work in an inclusive and collaborative environment where diverse perspectives are valued.Grow your career globally through development opportunities across our international operations.Be part of a company committed to delivering a smoke-free future.