Quality Technician Location: West Greenwich, RI, US, 02817 Requisition ID: 18158 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . **Responsibilities** Brightstar is seeking a detail-oriented Quality Technician to support our global manufacturing operations in West Greenwich, RI. This role plays a critical part in ensuring product quality, compliance with ISO 9000 standards, and continuous improvement across our supply chain. You’ll work closely with engineering, operations, and global subsidiaries to drive quality excellence and resolve nonconformances. + **Audit & Compliance** + Review documentation, processes, and procedures for ISO 9000 compliance. + Coordinate equipment calibration cycles for the Quality Engineering team. + **Inspection & Verification** + Read engineering specifications to perform dimensional and functional first article inspections. + Verify workmanship standards on components and assemblies, including BOM accuracy. + **Issue Resolution & Documentation** + Investigate nonconforming materials from operations and global sites. + Document findings and drive resolution across teams and locations. + Record quality issues in SAP and designated documentation systems. + **Data Analysis & Process Improvement** + Analyze quality data to support long-term procedural decisions. + Review and recommend updates to department practices, policies, and procedures. + **Material Disposition** + Process rejected/nonconforming materials in SAP. + Assess severity and determine disposition with moderate impact on production schedules. **Qualifications** + **Minimum Education** : High School Graduate or Equivalent + **Preferred Education** : Associate’s Degree + **Minimum Experience** : + 2+ years in a manufacturing environment + 2+ years in a quality assurance environment + **Preferred Experience** : + 2+ years in a quality assurance environment + 2+ years providing electronic technician support + **Licenses/Certifications** : CQI or CQT (strongly preferred but not required) **Additional Skills & Expertise** + Basic knowledge of manufacturing techniques, parts, and materials + Understanding of quality fundamentals (zero-defects, first pass yield, LEAN principles) + Familiarity with measuring tools, gauges, and hand tools + Knowledge of Brightstar products and ISO 9000 standards + Proficiency in Microsoft Office (Teams, Word, Excel, Outlook) + Ability to read schematics and engineering blueprints + Strong communication and writing skills + Experience with SAP and Enovia + Self-motivated and able to work independently and collaboratively **Keys to Success** • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership \#LI-LF1 At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $43,680 - $68,037. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.