At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. The Service and Capabilities -S&C Quality Systems Specialist is an experience professional that will manage the execution of the Product Complaint Return – PCR process. This individual contributor will have sound knowledge of QMS that allows support to other processes like PHO, Non-Conforming process and data management, trending and reporting from time to time. This team member will be integral part of process improvement initiatives to achieve operational efficiencies. Service and Capabilities Team current scope of work: • Complaint Handling (Product Return) • Product Hold Order (PHO) • Non- Conforming (NC) • Medtronic Performance System – MPS Support **Responsibilities may include the following and other duties may be assigned:**   + Oversight and ownership of PCR process performance; continuously achieving KPIs in compliance with requirements and regulations + Execute the QA steps within the Product Complaint Return process for Australia, New Zealand, Singapore and Malaysia. + Work closely with other departments such Global Regions Quality, Global Supply Chain and operations to ensure adequate alignment of work and collaborative approach to problem solving and/or improvement initiatives + Proactively monitor and analyse process performance metrics to identify trends, detect deviations, and implement corrective actions/ Using MPS to drive teams’ performance and guide improvement + Generate, contribute or lead process improvement initiatives within the PCR Process and/or other processes within the team + Be an active contributor to team initiatives that foster a strong team culture, as demonstrated through organizational indicators such as ethics, inclusion, and Put Patient First (PPF) **Required Knowledge and Experience** + Bachelor of Science Degree (preferably in Engineering or Medical Field) + At least 1-2 year experience working within a Quality Management Systems with experience related to complaints handling and customer service. + Knowledge or experience on implementing or adhering to complaint handling process. + Knowledge of Product Hold Order and Non-conforming processes strongly desired + Ability to quickly learn and effectively use a variety of IT System Tools, experience working within a PLM (Primary Lifecycle Management) System highly regarded. + Knowledge and experience working with Data Visualization Tools, Power App tools (e.g., Power Automate) for workflow automation and process optimization strongly desired + Strong communication and interpersonal skills, with good command of English language (verbal and written). + Good stakeholder relationship management in person and virtually with stakeholders in other countries. + Strong ability to work well within a virtual team, and with significant autonomy + High attention to detail, as well as good prioritization, organizational and problem-solving skills. + Strong passion for quality and continuous improvement processes **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com