Seeking a detail-oriented individual who can provide technical expertise and support to customers

As a Quality Officer with DHL Supply Chain Australia, you will be responsible for conducting quality audits, ensuring the highest standards of repair quality and service accuracy. In line with the Quality Control Plan, your responsibilities will include:

\n\nAssessing Manufacturer repairs to ensure repair quality\nEvaluating devices for accurate grading and disposition\nAssessing after sales service claims to ensure accurate assessment outcomes\nProvide weekly quality reporting to the After Sales and Reverse Logistics Manager\nServe as the technical point of contact (POC) on site for device-related escalations and queries.\nProvide excellent service to both internal and external customers, assisting with escalations and issues as required\n\n

Please Note DHL Internal applications close on 02/09/2025

DHL Supply Chain is a Great Place to Work

At DHL, we are the global leader in contract logistics. We truly value diversity and recognize the unique strengths of each individual. We understand that our employees are the backbone of our success, and we strive to create a fulfilling and prosperous career experience for all.

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When you join our team, you can expect a supportive work environment that provides you with the necessary tools and training to thrive. In addition to our exceptional culture, we offer the following benefits to our employees:

\n\nComprehensive training programs that empower you to expand your skillset and advance your career.\nAnnual bonuses and merit reviews to ensure recognition and reward for your contributions to our achievements.\nEngaging staff activities such as monthly site lunches, competitions, and events.\nEmployee of the month and employee of the year acknowledgments.\nImpressive staff discounts at many of our customers who are an essential part of everyday life\n\n

At DHL Supply Chain, we are committed to creating an environment where employees can effectively balance their priorities, work commitments, team engagement, and work-life balance in collaboration with their managers. We support flexible working arrangements tailored to individual role requirements, ensuring positive and productive outcomes for all

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Join us and find out why DHL Supply Chain Australia is a Great Place To Work certified.

To be successful in this role, you will have: \nProven experience in quality assurance or quality control within the logistics, manufacturing, or technology sectors\nStrong understanding of repair processes and quality assessment methodologies\nExcellent analytical and problem-solving skills\nAbility to train and mentor team members effectively\nStrong communication skills and a customer-focused mindset\nFamiliarity with After Sales and Reverse Logistics processes is an advantage\n\n

 

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If you are ready to be part of a global network that is leading the logistics industry, we invite you to apply today. Take the first step towards a rewarding and fulfilling career at DHL.