Come and work with us.

 

We are looking for a Quality Manager to join our team.

 

As a Quality Manager in this project, your daily responsibilities will include:

 

Team management: Manage day to day performance of the team. Alignment Mastery: Ensure calibration (with the SOT) of the audit process practiced by the team of reviewers for all LOBs supported. Business Insights: Drive LOB Quality scores by providing insights and action plan recommendations; Review and release reports outlining LOB quality opportunities; Lead projects/initiatives that can help drive extraordinary customer experience Process implementation and change management: Effectively communicate quality processes and changes to relevant partners to ensure understanding and compliance. Stakeholder management: Develop and maintain relationships with BPO partner and Uber stakeholders.

 

 

To succeed in the role, you will need to have:

 

Native or proficient English (minimum C1 English language capabilities) Knowledge of French is a strong plus Above Average knowledge in using Google Suite tools Outstanding written and verbal communication skills Effective people management skills to allow teamwork and collaboration of direct reports to achieve a common goal Proactive & able to create SMART action plans to resolve issues Must hold EU citizenship or valid work permit for Portugal  Be a local candidate or willing to relocate to Porto, Portugal Availability to work Monday to Friday from 9h to 18h Availability to work 100% from our site in Porto Education and experience.

 

Minimum - 2 years Quality Assurance and People Management experience Experience in analyzing data & reporting performance Should be at least one certified/finalized professional education Good performance and behaviors in your current role  Benefits.

 

Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture

 

Go further with Foundever®

 

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

 

Apply today!