Principal Accountabilities

Lead and manage the Quality Assurance team to ensure consistent application of quality standards across operations.Develop, implement, and maintain quality control systems and procedures to ensure compliance with internal and external standards.Provide strategic direction and technical expertise for continuous improvement initiatives and process optimization.Collaborate cross-functionally to resolve quality issues and drive root cause analysis and corrective actions.Monitor key performance indicators (KPIs) and quality metrics to assess team performance and product/service quality.Ensure audit readiness and regulatory compliance across all quality-related activities.

Knowledge & Skill Requirements

Bachelor’s degree in Engineering, Quality Management, or a related field (Master’s degree preferred).Minimum 6–8 years of progressive experience in quality assurance/control, with at least 2 years in a managerial or leadership role.Strong knowledge of quality systems (e.g., ISO, Six Sigma, Lean) and regulatory requirements relevant to the industry.Excellent leadership, communication, and stakeholder management skills.Proven ability to lead teams, manage performance, and drive continuous improvement.

Knowledge & Application

Deep expertise in quality management principles and practices, with the ability to influence organizational standards.Demonstrated experience managing quality operations in a process-driven, complex technical environment.Ability to interpret and apply company policies, procedures, and industry regulations to ensure compliance.Skilled in developing and refining processes to improve efficiency and effectiveness.

Problem Solving

Leads resolution of complex, non-routine quality issues through data-driven analysis and cross-functional collaboration.Applies advanced problem-solving techniques to improve systems and prevent recurrence.Champions a proactive approach to identifying risks and implementing preventive measures.

Interaction

Communicates effectively with internal teams, senior management, and external stakeholders to align on quality objectives.Influences and negotiates with diverse audiences to gain buy-in for quality initiatives.Facilitates training and development to build quality awareness and capability across the organization.

Impact

Directly impacts medium- to long-term quality strategy and operational excellence.Accountable for achieving quality targets and contributing to overall business performance.Drives a culture of quality and continuous improvement throughout the organization.

Accountability

Responsible for team performance, resource planning, training, and development.Oversees budget and cost management related to quality operations.Leads performance reviews, succession planning, and talent development within the quality team.

R-20250922-0718