Principal Accountabilities:

Under close supervision:

* Conduct internal quality controls to ensure established quality procedures and norms are followed

* Conduct routine quality analysis and tests/inspections of a quality control program, where duties and tasks are standardized

* Monitor and record inconsistencies with quality procedures and norms

* Prepare standard quality analyses and recommend necessary quality procedure changes

* Record and analyze customer claims
 

Knowledge & Skill Requirements:

* Bachelor’s degree in a related field

* Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree to be determined by the nature of the specific job and the hiring manager’s criteria

* One year of related experience preferred

* Strong written and oral communication skills
 

Knowledge & Application:

* Good knowledge of single specialist area achieved through prior study or previous experience

* Applies knowledge of the principles and practices in a recognized professional field requiring extensive academic preparation

* Applies knowledge of standardized rules, procedures, and operations within own area

* Determines a course of action based on guidelines
 

Problem Solving:

* Encounters fairly similar problems which require some fact finding, clarification, and basic analysis

* Most solutions will be found within normal operating processes and policies

* Selects the best solution based on a set of defined procedures or precedence * Occasionally, requires basic problem solving techniques to define problems and use previous experience to identify
 

Interaction:

* Exchanges standard/basic technical or nontechnical information with colleagues and immediate superiors and/or customers

* May be a required to interpret or clarify technical information to aid understanding

* Audience is generally knowledgeable about the subject matter

* Conveys straightforward information to non-divergent audiences
 

Impact:
* Impact is limited to short-term team performance

* Supports the achievement of goals through own personal effort

* Responsible for planning own work, assessing own progress, and adjusting efforts to meet goals
 

Accountability:
* Accountable for meeting own targets which impact the immediate work area

* Accountable for meeting own targets which are often considered financially immeasurable

* Work is reviewed periodically

* Is aware of wider profitability issues