**What you will do:** + Investigates & document customer complaints according to applicable regulatory requirements and products. + Complete complaint investigation templates. + Performs collective analyses of product complaints and reports for trends and identification of potential corrective or preventive actions + Ensures timely investigation of and response to product complaints. This involves initiating and participating in investigations and corrective action arising from product complaints. + Work closely with stakeholders & team individuals and provides, direction & coaching to drive team engagement. + Collect inputs from all stakeholders & team members and use project management practices to monitor and control the progress of the project. Responsible for the timely and quality deliveries from the team. **What you Need:** **Required:** + Experience on Quality Management (ISO 13485 or 21 CFR 820) + Understanding on Medical Device Risk Management; New Product Development (NPD) Cycle, Experience with TrackWise tool. + Ability to influence, motivate and lead the cross functional team; to coach team members and develop them in role. + Project management experience and experience to lead & achieve global process improvement efforts. + Basic knowledge of BI Tools and Automation tools. (e.g. Power BI, Ui Path, etc.) **Education** + BE/BTech/ME/MTech in Bio Medical / Mechanical Engineering / Electrical Engineering or related field from premier institutes + experience - 2yrs to 5 yrs + At least 1+ years of experience in complaint handling or customer quality and -3 years of experience in Medical Device/Automotive/Manufacturing domain. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.