Description

Who We Are

Our team Product Quality is part of the Quality Customer Satisfaction organization. Through investigating prioritizing and leading solving activities of market product quality issues. We are responsible to investigate potential vehicle field quality issues and drive them towards resolution through Product Development Purchasing and the Manufacturing organizations. We contribute to the Product Development process with our customer and aftermarket knowledge.

What You Will be Doing

The Quality Customer Satisfaction team ensures the product quality performance within a determined scope through investigating and prioritizing market product quality issues. A Product Quality Leader secures the voice of the customer in the problem-solving processes through knowledge management. This demands high levels of product knowledge problem solving and ability to work with global colleagues across the engineering production purchasing field service network.

This role is also responsible for achieving product quality goals and metrics for fault frequency and warranty costs.

Specific responsibilities include but are not limited to:

- Chairperson for the Field Quality Meeting FQM for assigned markets

- Leadership of Quality Action Group QAG as appointed.

- Search detect and quantify actively preventively customer quality issues at an early stage via enhanced analytics.

- Prioritizing quality actions inside Volvo Group to achieve committed quality targets for assigned products.

- Actively search for rapid containment actions recommend appropriate quality solving tool for an identified field issue.

- Decide among all the issues experienced by the customer what are the emerging issues that must be pre-investigated.

- Initiate coordinate and prioritize quality actions inside design Engineering Purchasing and Manufacturing.

- Clear communication and reporting on product quality or on customer satisfaction within the company.

- Check effectiveness of implemented Quality solving solutions

- Request external campaign based on technical description and present at the External Campaign Committee.

- Identify potential safety related issue upon field report / claim received and communicate to Safety Investigator.

- Leadership of actions/tasks within the PQL network to achieve the Application quality goals.

- Challenge other Product Quality Leaders to prioritize major issues not addressed.

Qualifications of a successful candidate include:

- Bachelors degree in engineering or business-related field

- Masters Degree preferred.

- 5 years of automotive industry experience preferably in a service or maintenance related role.

- Excellent communications skills verbally written.

- Cross-functional team leadership or project management experience

- Experience in dealership operations or in a position with direct dealer interface a plus

- Judgement abilities for prioritizing issues adding value for both customer and brand.

- Ability to quickly gain credibility and establish positive relationships / networking.

- Quality solving processes with experience in predictive analytics and data mining.

- Strong customer focus internal and external

- Fluent in English language

- Global experience is an advantage.

Skills

quality engineering, quality assurance, quality systems, cross functional teams, customers, root cause analysis

Top Skills Details

quality engineering,quality assurance,quality systems,cross functional teams,customers

Additional Skills & Qualifications

BS Engineering

5+ years of experience

Automotive/Truck/Heavy Equipment industry preferred

Experience working with internal and external customers, 90% will be internal

Good cross functional communication

Analyzing data, warranty issues, issues coming in from the field

Troubleshooting and problem solving skills

How do you go about solving a problem

Experience with quality systems such as 8D and 5 Whys

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Greensboro,NC.

Application Deadline

This position is anticipated to close on Sep 24, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.