Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Requirements: 
Thrive in a multi-disciplinary technical environment and enthusiastic about improving Service Quality within diverse organization. Passionate about Service processes and willing to make strong impacts in quality and customer satisfaction.

 

Position Objective:  

Improve our customer success by identifying and driving to closure Field Service Quality improvements.

Responsibilities:

Be the Customer Allegiance Score advocate delegate for the division and own the related processes. Provide reports, analysis and feedbacks on the Field Quality, leading indicators and key performance indicators.Act as a subject matter expert in the Field Service Quality.Find opportunities for improvements in our Service Quality. Propose plan and lead actions.Lead investigations and root-cause analysis, and guide resolution of complex or critical problems and ensure CAPAs / Field Corrective Actions are effective.Collaborate with cross-functional teams to drive continuous improvement. Be the reliable link between our Operations and our Service teams.

Competencies:   

At least 2 years of experience with data analysisTechnical background preferredEnglish fluent, Czech is a big advantageCustomer and quality focusDeep understanding of Field Services processesStrong communicative and multicultural interaction skillsPlanning / organizing, prioritizing and goal settingDealing with ambiguitySystematic problem solvingHolistic thinking, approaches