(Job Description) Printing & labelling company located in Mukilteo, WA is currently hiring for a Customer Quality Coordinator to help drive excellence in product quality and customer satisfaction. This role plays a key part in managing quality metrics, resolving product complaints, and supporting continuous improvement initiatives across departments. If you're passionate about quality, data-driven decision-making, and cross-functional collaboration, you'd be an amazing fit. (Position Details) Title – Print Quality Coordinator Pay – $50k/yr. - $75k/yr. (depending on relevant qualifications, degree, job titles...etc.) Schedule – Standard Monday - Friday Morning Shift (7:00 AM - 3:30 PM PST; flexible to start later if needed) Location – Mukilteo, WA (100% Onsite) (Responsibilities) + Assist in developing, implementing, and maintaining the Quality Management System (QMS) to uphold industry and regulatory standards. + Develop and implement quality assurance policies and procedures to enhance consistency in product quality. + Provide customer and sales support regarding product quality issues, ensuring timely and effective complaint resolution. + Maintain and communicate quality metrics on a daily, weekly, and monthly basis to key stakeholders, promoting transparency and accountability. + Analyze quality performance data and metrics every month to identify trends, generate insights, and support data-driven decision-making. + Document and manage records of non-conformances, coordinating the return of materials when necessary. + Investigate product defects and non-conformances through root cause analysis, collaborating with other departments to implement corrective and preventive actions. + Monitor and resolve customer feedback and complaints promptly, ensuring customer satisfaction. + Serve as a quality resource for production staff, offering guidance on quality-related issues and troubleshooting problems as they arise. + Lead or participate in cross-functional teams to address recurring quality issues, driving improvements across departments. + Train production staff on quality control processes and standards, fostering a culture of continuous quality improvement. (Qualifications) + Minimum of 3+ years of experience in Quality Assurance, Quality Control, or related field. + Degree in quality management, engineering, or a related discipline (highly considered). + Must have a keen eye for detail with an awareness of symmetry and registration of printed products. + Holding a Certified Quality Auditor (CQA), a certified Quality Engineer (CQE), or a Lean Six Sigma certification (highly considered). + Familiarity with interpreting purchase orders, government contracts, and blueprints. + Willingness to grow into a Quality Supervisor or Manager role. + Data management skills. Ability to keep meticulously accurate financial records and provide documentation for all costs of non-conformance incidents. + Ability to work with Excel, PowerPoint, and ERP software (Label Traxx; highly considered). Must be accurate and organized. + Excellent communication skills. Able to communicate professionally with customers, upper management, and plant staff at all levels. Must have excellent, professional writing skills for email communications and for SOP development. Ability to prepare and present updates daily, weekly, monthly (Town Hall), and annually. + Experience with Root Cause Analysis, CAPA development, and implementation. Any other Quality Assurance experience is a plus. + ***Will need to be comfortable submitting to a color test prior to interviewing*** (Employee Value Proposition) + Very fun team! They will order in lunches and do team-building events at times. + Looking for someone who is willing to grow with the company and start their career. For consideration, please apply directly with a recently updated resume highlighting the qualifications above. ***More relevant/direct skills highlighted on resume, higher consideration for proceeding immediately*** Pay and Benefits The pay range for this position is $50000.00 - $75000.00/yr. Paid Time Off and Paid HolidaysComprehensive and Competitive Medical, Dental and Vision coverageCompany Paid Short-Term Disability Insurance and Life InsuranceAdditional Benefits – Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage PlansExcellent 401(k) retirement plan with generous company contributionWe pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organizationWe believe in rewarding our employees with performance-based salary increases Workplace Type This is a fully onsite position in Mukilteo,WA. Application Deadline This position is anticipated to close on Jul 13, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.