**About Us** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. Lead and coordinate day-to-day technical operations across the state of Washington, ensuring quality control excellence in ready-mix concrete (RMC) through effective technician dispatch, troubleshooting, and lab oversight. This role is pivotal in maintaining operational continuity, supporting field teams, and driving customer satisfaction through technical responsiveness. **What You’ll Get To Do:** + **Focus** : Operations, Troubleshooting, Team Coordination + **Dispatch & Scheduling** : Manage daily technician assignments across multiple sites, ensuring coverage and responsiveness. + **Troubleshooting** : Serve as the primary escalation point for material quality issues and customer-facing technical concerns. + **Lab Oversight** : Ensure consistent execution of strength testing and field sampling procedures. + **Team Leadership** : Supervise union and non-union field technicians, fostering a culture of accountability and safety. + **Operational Continuity** : Collaborate with mix design and sustainability teams to ensure seamless handoffs and support. + **Documentation & Reporting** : Maintain accurate records of field activities, test results, and issue resolutions. + **Safety & Compliance** : Uphold safety standards and environmental regulations across all operational activities. + **Cross-Functional Collaboration** : Work closely with Sales and Operations to align technical execution with business goals. + **Safety and Environment** - Ensure compliance with safety and environmental regulations. + **Strive for Team Goals:** Collaborate with HM Washington Operations, Sales and Customer Service Managers to shape and execute the company’s strategic plan under the leadership of the Area Manager. **Who We Are Looking For:** + Strong understanding of ready-mix concrete production and quality control processes + Familiarity with union workforce dynamics and dispatch protocols + Operational knowledge of lab testing procedures and field sampling + Customer service orientation with technical problem-solving capabilities + Customer service and achievement orientation + Intermediate proficiency in Microsoft Office **Skills:** + Effective team coordination and scheduling + Strong communication and interpersonal skills + Proficiency in Microsoft Office and QC software systems + Ability to manage multiple priorities in a fast-paced environment + Analytical thinking and issue resolution under pressure **Behavior:** + Reliable, proactive, and solution-oriented + Collaborative leadership style with a focus on team development + Calm under pressure and responsive to urgent operational needs **Education and Experience:** + Minimum 3 years’ experience in RMC operations or technical quality control + Experience managing field teams in a unionized environment + Proven ability to lead dispatch and troubleshooting functions + Familiarity with lab testing protocols and QC documentation standards **What We Offer** + Competitive base salary - $101,680 - $135,567 + Participation in our annual incentive plan + 401(k) retirement savings plan with an automatic company contribution as well as matching contributions + Highly competitive benefits programs, including: + Medical, Dental, and Vision along with Prescription Drug Benefits + Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) + AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance + Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled **Req ID** JR10010463