Description

We are seeking a highly skilled and experienced Quality Control Manager – Floor Care Expert to lead and oversee the cleaning, maintenance, and preservation of diverse flooring surfaces across multiple facilities. This role requires deep technical knowledge of flooring types including VCT, LVT, ACM, hardwood, terrazzo, and carpet, as well as hands-on expertise in equipment operation, staff training, van setup, and quality assurance.

Key Responsibilities:

Quality Assurance & Inspection

Conduct regular audits and inspections of floor care operations across all assigned regions.Ensure compliance with company standards, safety protocols, and industry best practices.

Technical Expertise

Serve as the subject matter expert on all flooring types: VCT, LVT, ACM, hardwood, terrazzo, carpet, and more.Develop and implement specialized cleaning and maintenance protocols tailored to each surface type.

Training & Development

Design and deliver hands-on training programs for floor care staff, focusing on equipment operation, chemical usage, and maintenance techniques.Mentor and coach regional teams to elevate performance and consistency.

Equipment Oversight

Teach proper operation and maintenance of floor care equipment including auto scrubbers, buffers, extractors, and specialty tools.Develop and manage a preventative maintenance program for all floor care equipment to ensure optimal performance and longevity.Conduct routine equipment inspections and coordinate repairs or replacements as needed.

Fleet & Van Setup

Standardize and oversee van setups for mobile floor care teams, ensuring all necessary equipment, chemicals, and safety gear are properly organized and stocked.Perform regular van inspections to ensure readiness, cleanliness, and compliance with operational standards.

Regional Coordination

Collaborate with facility managers across three geographic regions to align floor care strategies and schedules.Travel between sites to provide on-site support, training, and quality control.

Documentation & Reporting

Maintain detailed records of inspections, training sessions, equipment maintenance, and corrective actions.Provide regular reports to senior leadership on performance metrics and improvement initiatives.

Qualifications:

Minimum Requirements:

5+ years of proven experience in floor care management and quality control, preferably in a multi-site or regional role.Expert-level knowledge of various flooring materials and appropriate care techniques.5+ years of demonstrated strong leadership and communication skills with the ability to train and motivate diverse teams (English)5+ years of proficiency in using and maintaining commercial floor care equipment.5+ years of experience with fleet management and mobile team logistics.Competent use of MS Office applications including MS Excel, Word, Outlook, & PowerPointValid Driver’s License requiredWillingness to travel across assigned regions.- Northeast, Mid Atlantic, Midwest  minimum 50%  or moreCompleted High School Degree or GED Equivalent

Preferred Requirements and Certifications:

Demonstrated successful stable work historyIICRC (Institute of Inspection Cleaning and Restoration Certification)OSHA Safety CertificationManufacturer-specific equipment training (e.g., Tennant, Nobles, Clarke

Hours and Work Schedule

Hours per Week: 40+

Work Schedule: M-F  - 1 PM ET – 9:30 PM ET, with some days starting a 9 AM ET working a split shift, some weekends and/or overtime

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.