Description The Quality Control Manager plays an essential role within AMZL ACES. This position is responsible for overseeing and executing quality assurance and control (QAQC) processes throughout the processes of a package in the Last Mile Operations. Key job responsibilities • Ensure that all Standard Operation Procedures (SOP's) are up to date and available in Policy 2.0 at all times. • Standard Audit Tool (SAT) monthly coordination • Complete daily routines in the field of address data quality with the aim to improve delivery quality. • Perform audits, assessments and deep dives of field processes and procedures. • Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement. • Communicate any quality problems or concerns that are impacting the customer experience. About the team Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications - Bachelor's degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field - Speak, write, and read fluently in English Preferred Qualifications - Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.