Description

Quality Control Coordinator
Location: Remote (US Based)

Ready to make a difference?
ICF is expanding its energy efficiency team to support a diverse portfolio of programs. Our clients include major utilities, Fortune 500 companies, government agencies, and organizations across a variety of industries. To support this growth, we are seeking a Quality Assurance/Quality Control Coordinator who will play a key role in implementing and enhancing our program offerings.

In this role, you’ll bring a unique blend of interpersonal and analytical skills that will make you an essential contributor from day one. We value creativity, initiative, and a collaborative spirit. The ideal candidate thrives both independently and as part of a team, is driven to succeed, and is committed to delivering exceptional client service.

Why you will love working here:

Quality of life: Flexible workplace arrangements, work-life balanceInvestment of the community: Donation matching, volunteer opportunitiesInvestment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase PlanAnd many, many more (Ask your recruiter for more details!)

What you will be doing:

Work as part of an energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency phone lines are successfully executed.  Review projects for accuracy and ensure program requirements have been met  Coach and increase overall quality with a focus on error trends as related to phone lines Work with quality supervisor and senior management to propose and implement quality assurance techniques. Work on additional tasks as directed. If errors are identified with training documents work with the training department to correct them. 

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What we need you to have (minimum qualifications): 

High school diploma and 2+ Years of professional work experience  Experience with MS Word, Excel and other programs within the MS Office Suite  Must be able to pass a background check and drug screening.

What we would like you to have:

Previous business processing or back-office experience. Ability to accurately process applications within a highly repetitive processing environment. Previous sales or customer service experience.Computer skills to include data entry with a high degree of accuracy and speed, and database navigation.Experience working with program participants ranging from homeowners to contractors in order to troubleshoot application requirements. Ability to type 45 to 50 wpm preferred. Team player with the ability to work in a fast-paced environment. Takes pride in own ability to positively make a difference in the lives of program participants. Desire and ability to quickly learn about the energy business. 

Professional Skills

Strong communication skills, both written and oral Ability to display high energy level, positive attitude, and enthusiasm for the program while working with team members, customers, and other program participants. Identifies, defines, and resolves problems in a timely manner, gathers and analyzes information skillfully, and develops alternative solutions. Ability to work independently and with others. Strong organizational and analytical skills Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude. Ability to be flexible to handle multiple priorities and to work limited overtime as necessary. 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

 

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$34,392.00 - $58,466.00

Nationwide Remote Office (US99)