Description

Responsibilities:Provide customer and sales support regarding product quality issues, ensuring timely and effective complaint resolution.Maintain and communicate quality metrics on a daily, weekly, and monthly basis to key stakeholders, promoting transparency and accountability.Analyze quality performance data and metrics every month to identify trends, generate insights, and support data-driven decision-making.Document and manage records of non-conformances, coordinating the return of materials when necessary.Investigate product defects and non-conformances through root cause analysis, collaborating with other departments to implement corrective and preventive actions.Monitor and resolve customer feedback and complaints promptly, ensuring customer satisfaction.Serve as a quality resource for production staff, offering guidance on quality-related issues and troubleshooting problems as they arise.Lead or participate in cross-functional teams to address recurring quality issues, driving improvements across departments.Assist in developing, implementing, and maintaining the Quality Management System (QMS) to uphold industry and regulatory standards.Develop and implement quality assurance policies and procedures to enhance consistency in product quality.Train production staff on quality control processes and standards, fostering a culture of continuous quality improvement.

Skills

Quality control, Customer service, Administrative support, Microsoft office

Top Skills Details

Quality control,Customer service,Administrative support,Microsoft office

Additional Skills & Qualifications

A high school diploma or GED with a minimum of 3 years of experience in Quality Assurance, Quality Control, or a related field is required. Alternatively, a degree in quality management, engineering, or a related discipline may substitute for some or all of this experience, depending on the degree level and relevance to the role.Holding a Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), or a Lean Six Sigma certification is preferred.Proven ability to promote and foster a culture of Continuous Improvement.Strong interpersonal skills with the ability to communicate courteously and professionally across all levels.Highly organized with a commitment to maintaining a clean and orderly work environment.Flexible and cooperative in adapting to a changing workload and shifting priorities.Excellent written and verbal communication abilities, with clarity and attention to detail.Skilled in applying problem-solving and continuous improvement methodologies to enhance processes.Familiarity with interpreting purchase orders, government contracts, and blueprints.Strong proficiency in Microsoft Office Suite, particularly Word and Excel.Ability to manage workload effectively and meet deadlines in a fast-paced, detail-oriented environment.Competent in creating and interpreting charts, graphs, Excel worksheets, and Pivot tables, with experience in extracting data from ERP systems.Comfortable and effective in communicating with upper management and customers.Strong organizational, time management, problem-solving, and analytical abilities.Flexible, self-motivated, and willing to take on new responsibilities and expand skills.Willingness to grow into a quality supervisor or manager role.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $50000.00 - $75000.00/yr.

Paid Time Off and Paid Holidays
Comprehensive and Competitive Medical, Dental and Vision coverage
Company Paid Short-Term Disability Insurance and Life Insurance
Additional Benefits – Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
Excellent 401(k) retirement plan with generous company contribution
We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization
We believe in rewarding our employees with performance-based salary increases

Workplace Type

This is a fully onsite position in Mukilteo,WA.

Application Deadline

This position is anticipated to close on Jul 14, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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