Hybrid - Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.

The Quality Audit Manager for Source to Pay ensures implementation, maintenance and promotes use of consistent quality audit processes to meet timelines and deliverables according to requirements and standard operating procedures, and assumes accountability for the deliverables. This role agrees corrective actions with Operations for audit findings and follows up completion of corrective actions. This role also assesses quality issues within the respective process scope, conducts root cause analysis and collaborates with Operations team, GPO and Training team to improve quality performance while leading a team of S2P QA experts ensuring all audits are well prepared and conducted in time and quality. This role ultimately nurtures and sustains an environment of continuous learning, designs training materials and conducts QA training in regular intervals.

Responsibilities:

Quality Framework & Governance:

Designs and implements a comprehensive QA strategy aligned with GBS objectives and best practices

Defines and aligns the audit planning, QA methodology, audit criteria, quality metrics for relevant GBS  processes with GBS Ops Managers, GBS Tower leads, GBS site leads and key customers, e.g. CoEs

Ensures the consistent application of QA standards, audit approaches and documentation across all in scope processes and assumes accountability for the quality, accuracy and timeliness of QA deliverables

Performance Monitoring & Reporting:

Conducts QA audits, oversees the operational day to day QA processes carried out by the QA team members and ensures delivery of services in accordance with agreed KPIs/ SLAs and in compliance with relevant policies

Consistently examines the quality and reliability of the process, conducts root cause analyses and identifies gaps and improvement opportunities for optimized results

Reports QA results, agrees corrective actions and follows up the completion of corrective action

Tracks key quality metrics (KPIs, SLAs) and presents quality performance reports to senior leadership

Triggers improvements of SOPs / WIs

Escalates material quality control and compliance risks, if needed

Team Management, Training & Development:

Leads a motivated team of S2P QA experts with transparent and participative communication  

Recruits, coaches and develops team members

Trains and builds expertise on QA techniques and quality standards

Continuous Improvement of QA processes and Projects:

Drives continuous improvement, standardization projects and usage of automated, advanced audit techniques

Leads and participates in projects involving QA, eg supports implementation of GIA audit report action items related to QA processes

Stakeholder Management:

Regularly partners and manages relationships with relevant stakeholders in GBS, CoEs and regularly exchanges knowledge and best practices with other assurance functions, e.g. ICS, GIA

Acts as trusted advisor on quality-related matters within GBS and continuously raises quality awareness across the organisation

Partners with GBS Transition team to examine the quality and readiness of transitions

 Quality, Legal & Compliance

Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”) and live the FME Reignite values in daily business

Compliance with GBS internal procedures and instructions.

Projects and alignment with functions outside GBS organisation.

Requirements:

Bachelor degree in Finance, Business Administration, Quality Management or related field; Master’s degree preferred

7 year’s previous work experience in Quality Assurance, Operations, Process Excellence, ICS and / or Auditing roles, ideally in a shared services environment

Further certifications eg ISO, Lean SixSigma, Accounting or Project Management (optional)

Team management experience

Experience in performing audits / quality reviews

Proven track record in implementing quality frameworks and/ or driving continuous improvement