Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and enhanced customer experience. Learn more at DXC.com.

At DXC, we harness the power of technology to deliver mission-critical IT services that enable our customers to modernize operations and drive innovation across their IT ecosystems. Our portfolio spans business process outsourcing, insurance services, analytics and engineering, applications, security, cloud, IT outsourcing, and the modern workplace.

Our Insurance Services practice helps clients transform and streamline operations, reduce costs, and create scalable, agile platforms for growth. We specialize in automating complex middle- and back-office processes while delivering meaningful improvements in customer experience.

Position Summary

We are seeking a Quality Analyst with experience in Life and Annuity Death Claims to join our growing team. This role will be responsible for performing quality control and assurance tasks to ensure that claim payments and correspondence adhere to regulatory and internal standards. The ideal candidate has a strong background in life insurance operations and is passionate about process improvement, compliance, and service excellence.

Key Responsibilities

Conduct quality control reviews of Life and Annuity Death Claims payments and correspondence to ensure compliance with regulatory requirements and internal policies.

Maintain and enhance quality standards and procedures in accordance with industry best practices.

Analyze quality data and performance metrics to identify trends and opportunities for improvement.

Support the investigation of quality issues and assist in the development and implementation of corrective actions.

Collaborate with cross-functional teams to address and resolve process deficiencies.

Document and maintain quality assurance reports, records, and audit trails.

Support training and mentoring of junior quality staff as needed.

Adhere to all quality assurance policies and contribute to the continuous improvement of QA processes.

Required Qualifications

Bachelor’s degree in a relevant field or equivalent combination of education and experience.

Minimum 2 years of experience in Life and Annuity insurance, specifically in Death Claims processing and quality assurance.

Strong understanding of insurance regulations, quality control principles, and risk management.

Detail-oriented with excellent analytical, documentation, and communication skills.

Proficient with Microsoft Office Suite and industry-standard QA tools.

Strong commitment to continuous learning and process excellence.

Preferred Qualifications

Advanced degree in a relevant field.

Professional certifications such as Six Sigma Green/Black Belt, Certified Quality Manager (CQM), or equivalent.

Experience in cross-functional collaboration and change management initiatives.

Work Environment

Work Arrangement: Hybrid – Initially remote, with the expectation of transitioning to a hybrid model based on proximity to the nearest DXC office.

Work Schedule: Monday – Friday, standard business hours (8:30 AM – 6:00 PM EST).

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $43,800 - $81,300.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.