Welcome page Returning Candidate? Log back in! Quality Assurance Specialist / Customer Care Coordinator ID 2026-60031 Category Other Admin Employment Type Full-Time Location : Location US-FL-Altamonte Compensation Range $19.50 - $20.50 per hour Company Name ARS-Rescue Rooter Overview

-Pay Range:  $19.50 per hour / $20.50 Bilingual 

-Schedule: Various shifts between 8a-7pm with rotating weekends 

-Full-time, year-round work

 

Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

 

What We Offer:

Weekly pay via direct depositCommission on top of hourly ratePaid training — no HVAC experience requiredCareer path into Sales Advisor rolesFull-time employees also receive:Insurance available after 31 daysLow-cost medical (as low as $5/week)Dental, vision, HSA/FSA401(k) with company matchPaid time off + holiday payCompany-paid life insurance Responsibilities What You’ll Do:

Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers

Investigate service quality issues including pricing, damages, and technician performance

Document and track all customer complaints and QA trends in a timely and detailed manner

Coordinate resolutions by working closely with local service center teams and leadership

Review and respond to customer satisfaction surveys, especially negative feedback

Deliver quality insights and provide quarterly complaint analysis by branch and region

Ensure service consistency and continuous improvement in the customer experience

Qualifications What You Need:

1–2 years of customer service or call center experience

Complaint resolution experience is REQUIRED

4–8 years of experience in quality control, inside sales, or a similar customer-focused role

Exceptional communication skills and attention to detail

Strong computer and documentation skills

A proactive mindset, dependable attitude, and commitment to quality outcomes

Pre-employment drug screen and nationwide background check required.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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