**Brand:** Crystal Farms **Categories:** Quality **Locations:** Lake Mills, Wisconsin **Position Type:** Regular Full-Time **Remote Eligible:** No **Req ID:** 28679 **Job Description** **Business Unit Overview** At Crystal Farms Dairy Company we harbor a passion for quality food and seek out the very best talent that fosters the company’s culture of ownership and accountability. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Whether working on a new product, interacting with consumers, or giving back to the community - passion for cheese is always present in all we do. **Responsibilities** **POSITION SUMMARY:** At Crystal Farms we harbor a passion for quality food, and we seek out the best talent that fosters the company’s culture of ownership and accountability to achieve this mission. This culture supports Crystal Farms’ growth mindset and strong brand presence in cheese, butter, and bagels across the country. Our mission is to provide local dairy quality through fun, innovation, and stellar quality and service to our customers across the country. At Crystal Farms, we are dedicated to our core values of integrity, dependability, teamwork, pride, and customer service. This role leads the Crystal Farms Food Safety and Quality team. This role has responsibilities for providing leadership for our end-to-end supply chain, including internally produced products, co-manufactured products, and our internal and 3PL warehousing and transportation networks. The role supports that through developing and establishing strategy, teams, systems, and specifications that ensure established product and packaging quality are achieved. Prioritizes and manages team activities and leads cross-functional initiatives resulting in meeting Crystal Farms safety, quality, cost, and innovation objectives. DUTIES AND RESPONSIBILITIES: 1. Provides leadership in the development, training, and execution of all necessary Food Safety and Quality and Sanitation operations for Crystal Farms Dairy Company plant and distribution centers. 2. Provides leadership, coaching, and direction to Crystal Farms quality assurance and sanitation teams. 3. Development and management of the Sanitation Supervisor, Lead, and Sanitation Technicians and department’s operating budget. 4. Coordinates shift activities through planning and communication with site management, sanitation supervisors/leads, and sanitation technicians to ensure all sanitation objectives are accomplished in a timely, cost-effective, and safe manner. 5. Assess, develop, and improve plant quality assurance programs and systems to ensure a safe and wholesome product supply. 6. Assess, develop, and improve plant Master Sanitation Schedule (MSS), and Sanitation Standard Operating Procedures (SSOP). 7. Responsible for Environmental Monitoring Program (EMP) improvement and completion. 8. Identify and drive continuous improvement of product quality and quality systems and processes, including shelf-life validation and recommendations, testing procedures and protocols, and recommendations for changes to current specifications or quality parameters. Participates in and ensures compliance to quality policies. 9. Responsible for reviewing the effectiveness of the Sanitation Program by completing gap analysis on an annual basis to provide continuous improvement for the sanitation program. 10. Leads and participates in regulatory, customer, external and internal audits by engaging quality and cross functional department personnel to gather records, develop new processes, and ensure follow up remediation and compliance. 11. Accountable for the identification of issues, investigation of root cause, and execution of corrective action to customer and consumer complaints. Provides and documents well-constructed and formal written responses for all complaints with specific actions, timelines, and ownership to ensure corrective actions are implemented. 12. Manages incoming goods, in-process, and finished goods product testing programs to ensure all food safety and quality specifications are met. 13. Reviews, analyzes, provides recommendations, and communicates results of all quality and sanitation Key Performance Indicators (KPI’s) to plant management, plant teams, and Crystal Farms corporate leadership. Ensures timely communication of deviations. 14. Provides leadership in the development, training, and maintenance of SQF, HACCP, FSMA and GMP programs. 15. Provides leadership to help ensure a safe work environment throughout the plant. 16. Fosters and facilitates consistent communication and teamwork between all local personnel, departments, and shifts, as well as other company location and external co-manufacturer resources to drive world class food safety programs for the company. 17. Ensures company policies and procedures are fairly administered between departments and shifts. 18. Responsible for departmental budgeting, cost control, and staffing with emphasis on driving efficiency and productivity while maintaining high quality standards. 19. Actively participates in and provides appropriate leadership to local safety teams. 20. Manages execution of all assigned projects and alignment with project scope, brief, stage gate process, business strategies, standards, and practices. 21. Manages product compliance (food safety, ingredient usage, NLEA information, product claims) against internal and external standards (FDA, USDA, and third-party certification) through collaboration with regulatory, marketing, and other parties. 22. Manages projects and delegates task to direct reports and/or other resources. Takes active role in high-risk projects to help mitigate risks, remove barriers, help define contingency plans and provide support/mentorship to scientists. 23. Assist with commercialization efforts and/or capability studies for projects as needed. 24. Identifies area for continuous improvement and puts action plan in place. 25. Provides technical expertise to solve problems with ingredients, formulations, processing, sensory and consumer testing. Maintain up to date knowledge of ingredients and technology. 26. Lead cross-functional initiatives and build cross-functional and external (co-man) partnerships. **Qualifications** **EDUCATION AND EXPERIENCE REQUIRED:** Bachelor’s degree in Food Science, Dairy Science or related field and a total of 8 years of experience in Quality Assurance and proven leadership effectively managing sanitation team. 1. Excellent communication skills and ability to communicate at all levels of the organization. 2. Strong analytical and critical thinking skills and strong bias for action to drive food safety and quality. 3. Ability to collect and analyze large sums of data, identify root cause, and drive action towards improvements. 4. Excellent interpersonal and team building skills. 5. Able to develop and motivate salaried and hourly personnel. 6. Ability to manage multiple short-term and long-term projects and initiatives. 7. Strong learning aptitude to stay current with changes in food safety regulations and industry trends. 8. Process mindset to drive focus, structure, and discipline on food safety and quality operations. 9. Able to work overtime or weekends when required. 10. Experience or knowledge of all applicable food industry related quality systems. The above statements are intended to describe the general nature of the work and may not include all the duties associated with this position. Post Holdings provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)