Quality Assurance Manager

IQVIA | Australia & New Zealand (Flexible Location)
Full-time | Permanent

IQVIA is a global leader in healthcare intelligence and clinical research, combining data, technology and scientific expertise to help customers drive healthcare forward. We are seeking a Quality Assurance Manager to lead and coordinate quality activities across customer accounts, functional teams and quality management systems at a regional and/or global level.

This role suits a pragmatic quality professional who enjoys partnership, influence and developing strong quality culture. Relevant industry experience is valued but not essential—we are particularly interested in candidates who bring strong judgement, communication skills and a collaborative leadership approach.

Role Overview

The Quality Assurance Manager is responsible for overseeing assigned Quality Assurance (QA) programs, supporting compliance with regulatory requirements and internal standards, and driving continuous improvement initiatives. You will provide insight and guidance to management and operational teams, manage QA oversight across projects and audits, and play a key role in training and stakeholder engagement.

Key Responsibilities

Provide guidance, interpretation and support on regulations, guidelines, corporate standards and policiesPartner with operational and development teams to assess compliance, risks and improvement opportunitiesOversee documentation, reporting and closure of quality and compliance issuesOrganise and deliver quality‑related training, including GxP and QA framework educationTrack and ensure appropriate follow‑up of major and critical audit findingsReview and assess policies and procedures, recommending improvements to enhance quality and efficiencyAuthor and maintain Quality Assurance SOPs as assignedAdvise QA leadership on system audit needs and prioritiesMaintain QA databases to ensure accurate audit, reporting and follow‑up statusHost and support customer audits, mock inspections and regulatory inspections

About You

You are a confident communicator and trusted advisor who can influence across functions and seniority levels. You are solutions‑focused, comfortable managing ambiguity, and able to balance compliance expectations with business realities.

Experience & Qualifications

Bachelor’s degree or equivalent experienceCommercial Patient Support experienceMinimum 3 years’ experience in Quality Assurance or a related quality/compliance environmentStrong understanding of quality assurance principles and regulatory expectationsExcellent interpersonal, communication and stakeholder‑management skillsStrong problem‑solving, risk assessment and decision‑making capabilityAbility to work independently and manage multiple prioritiesExperience within pharmaceutical, healthcare, technical or regulated environmentsKnowledge of pharmaceutical research and development processesExperience delivering training or coaching others

Why IQVIA

Flexible location across ANZOpportunity to influence quality practices at regional and global levelsSupportive, inclusive and high‑performing cultureExposure to industry‑leading healthcare programs and clientsClear opportunities for professional growth and development

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.