**Responsibilities & Qualifications** RESPONSIBILITIES + Government Contract Quality Assurance Knowledge:In-depth understanding of government contract quality assurance processes and regulations, including familiarity with FAR and related guidelines. + Quality Management Expertise:Experienced in managing quality assurance activities for large-scale contracts and developing efficient procedures for quality assurance actions under the contract. + Technical Acumen:Proficient in assessing the quality of IT supplies, services, and deliverables, with knowledge of industry standards and best practices. + Risk Assessment and Mitigation:Skilled in identifying and assessing risks related to contract performance and developing strategies to mitigate quality-related risks. + Inspection and Surveillance:Experienced in designing and implementing quality assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder Communication:Effective in communicating with contractors, subcontractors, and government personnel, collaborating with project managers, vendors, and other stakeholders. + Contract Compliance:Ensures that supplies and services meet contract requirements while monitoring adherence to quality standards and specifications. + Reporting and Documentation:Maintains accurate records of quality assurance activities and prepares reports for senior management and government officials. + Continuous Improvement:Implements processes for continuous quality improvement, identifies areas for enhancement, and recommends corrective actions. + Ethical Conduct:Upholds ethical standards in quality assurance practices, avoids conflicts of interest, and ensures transparency. REQUIRED QUALIFICATIONS + Bachelor’s degree + 5 years of experience in Quality Management + Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (i.e. BMC Helix (Remedy)​ + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality management frameworks and methodologies (e.g., ISO 9001, Six Sigma). + Excellent analytical, problem-solving, and decision-making skills. + Proven ability to lead and motivate a team, fostering a culture of continuous improvement. + Strong communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders. + Relevant certifications (e.g., ITIL, Six Sigma, HDI). **Overview** We are seeking a Quality Assurance Manager to join our proposal for the United States House of Representatives. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals withdisabilities to perform the essential functions. + Location: WashingtonD.C. + Type of environment:Varies + Noise level:(Low, Medium, High) + Work schedule: Schedule is day shift Monday – Friday. May be requested to workeveningsand weekends to meet program and contract needs. + Amount of Travel:10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with hands and arms; talkandhear. The employeeis regularly required tostand;walk;sit;climb or balance; and stoop, kneel, crouch, or crawl. The employeeis regularly required tolift upto 10 pounds. The employee isfrequentlyrequired tolift upto 25pounds;and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** Citizenship: US Citizen Clearance requirement:Capitol Police Background Check  **OTHER DUTIES** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties,responsibilitiesand activities may change at any time with or without notice. **EQUAL EMPLOYMENT OPPORTUNITY** In order toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformationor any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. **Job Locations** _US-DC-Washington_ **ID** _2025-8347_ **Category** _Management_ **Type** _Regular Full-Time_