**What you will do-** + Investigates & document customer complaints according to applicable regulatory requirements and products. + Ensures timely investigation of and response to product complaints. This involves initiating and participating in investigations and corrective action arising from product complaints. + Proactive collaboration with cross functional team members to get resolution on customer complaints. + Timely closure of customer complaints; Collaborates effectively with cross functional and divisional partners to achieve goals + Effectively adapts style in global interactions accordingly. + Develop understanding of Stryker products and processes **What you will need-** **Required-** + BE/BTech, ME/MTech in Bio Medical / Mechanical Engineering / Electrical Engineering or related field from premier institutes + experience- 2years to 6 years + At least 2+ years of experience in complaint handling or customer quality and TrackWise complaint handling tool or equivalent **Preferred-** + Understanding of Post Market Surveillance requirement of Medical Devices under FDA & EU MDR regulations; Medical Device Risk Management + Hands-on Experience on Complaint handling and Product investigations of medical devices; Experience on root cause analysis of field returned products and Knowledge of various quality tools. + Understanding on NC CAPA process Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.