Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Samsung Electronics America is seeking a qualified QA Engineer who has experience with managing, troubleshooting, re-production of defect and tracking wireless products’ HW performances. SEA environment is fast paced so ability to prioritize, be flexible and react quickly is a must. This position will interface with cross-functional teams and operators to provide engineering support for the new wireless product development, validation of new features and technologies, spanning from initial stage to the lab entry phase through product launch.

This role will conduct failure analysis of devices to identify root causes, improve product reliability, and ensure quality standards. The individual will primarily focus on analyzing pre/post-launch Samsung mobile products.

Role and Responsibilities

Collaborate with client-side Project Management, R&D, and QA teams to gather project requirements and information for creating project plansConduct pre and post launch device failure analysis, lead root cause discoveries, and generate issue resolutionsServe as a two-way communication bridge between customers and internal teams to verify wide scope quality issues, causes, and solutions across device hardware, software, components, processes, ETC.Investigate and capture various system logs and assist in R&D debugging of both SW and HWServe as technical expert and point of contact to client, R&D, 3rd party lab representatives, contractors, and teammatesUnderstand various testing methods to conduct tests and support to select and manage tests for changed/new itemsSupport testing planning for each stage, testing result identification and field test based on a verification plan

Skills and Qualifications

Bachelor's degree in Engineering, preferably in Computer Science, Computer Engineering, and Electrical Engineering or equivalent level of work experienceMinimum 1-2 years of experience in wireless industry preferred  in Mobile QA or Mobile testingKorean (business proficiency) and English (business proficiency) speaking/reading/writing ability is requiredAble to utilize AI-based tool or models to enhance QA efficiencyProven experience with field data analysis and return/defect data tracking

Necessary Skills/Attributes

Outstanding Communication Skills Required, Both Written & Verbal.Must be a team player.Detail oriented - taking data, using Excel, and making meaningful tables/graphs/averages.Comfort and ability to use all types of electronic lab test equipment is plus     

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Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.