Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

 

Job Description

Our Quality Analyst get to:

 Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectationsKeep management updated: Relay important information in the form of timely and accurate reports Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observationsProduce quality audits, coach team members and participate in internal and external calibrations

Qualifications

Our most successful candidates will:

 Bachelor’s degree Experience with process documentation Experience as quality analyst Be able to work in MS Office Have advanced-level knowledge of Excel Be able to work in a fast-paced environment Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Additional InformationAdditional health and life insurance coverageGenerous annual leaveFood vouchers and various discountsTransportation / Utilities allowanceCompetitive salary and clear career progressionWorld-class on-the-job trainingFully remote opportunity - Bulgaria based

All your information will be kept confidential according to EEO guidelines.