Our team is looking for a Quality Assurance Analyst to join the U-Haul family. This person must be ready to immerse themselves in the world of customer self-service. The applications managed by this team are high performance, in high demand and are used by customers across the U.S and Canada. The quality assurance role will lead by example, being both customer-centric and service minded. This person will work side-by-side with developers to strategize, design, and implement simple to incredibly complex technical problems.
The person in this position must:
With some supervision and oversight, plan and execute testing for new and existing functionality, as well as bug fixes with low risk/complexity.
Evaluate and test changes according to user requirements using established tools and guidelines.
Plan, design, and author effective test cases.
Document software defects, using a bug tracking system, and report defects to software developers.
Provide developers with clear and concise written documentation and problem description when encountered.
Install, maintain and use software testing tools.
Learn and apply knowledge of application monitoring and reporting tools (Kibana, Grafana, Dynatrace, etc.)
Independently and proactively monitor tools for application issues and follow escalation procedures. Create work items for any defects found that include steps to reproduce.
Able to understand and create testing automations.
Understand the Agile process and how to track its progress.
Successfully communicate and troubleshoot issues reported by the business unit or product owner.
Actively participate in team discussions and interact with customers and development teams on a regular basis.
Have a working knowledge of database structures, usage and SQL.
On-time and prepared for team meetings (stand-ups, sprint planning, etc.)
Excellent time management skills.
Possess strong communication skills.
Understand Agile and Scrum methodologies.
Communicate complex technical problems in a manner non-technical people can understand.
Coordinate with other QA, operations and development teams effectively.
Must be a U.S. citizen or have proof of U.S. employment authorization for this position.
Education Requirements:
Bachelor's or higher degree in Computer Science, Engineering or Technology. OR 1-2 years of experience in QA Testing.
About U-Haul IT Team:
U-Haul is heavily investing in transforming our applications and reporting systems to a hybrid cloud architecture model. The company culture is one of high team-orientation, that loves to dig in and learn new technologies, and help teammates be the best they can by constant learning, coaching and process improvement.
Perks of joining the U-Haul fleet:
Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members becomes the happiest and healthiest they can be.
Here are just some of the programs U-Haul has available:
Full medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
Subsidized gym/ membership
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
50% discounts on cell phone plans, hotels, and more
LifeLock identity Theft
Savvy consumer wellness programs- from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program
Compensation: $85,000-$110,000 annually depending on experience
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.