Job Overview We are seeking a detail-oriented and coachable Quality Assurance Analyst to join our Customer Service department. This role is responsible for evaluating recorded customer service and mechanical claim calls to ensure agents are adhering to procedures and delivering exceptional service. The ideal candidate will be technically adept, reliable, and open to feedback. Key Responsibilities + Review 15 recorded customer service and mechanical claims calls per day, including audio and screen recordings. + Evaluate agent performance based on process adherence, accuracy, and customer service standards. + Document findings using QA scorecards and feedback tools. + Participate in calibration sessions to ensure scoring consistency. + Meet productivity expectations in both in-office and remote settings. Qualifications + Minimum 1 year of experience in a QA role, preferably in a call center environment. + Strong attention to detail and ability to identify process deviations. + Proficient in Microsoft Office; familiarity with SharePoint is a plus. + Comfortable navigating multimedia recordings and internal systems. + Excellent communication skills and openness to constructive feedback. + Reliable attendance and punctuality. + Must have a distraction-free home workspace for remote work days. Work Environment + Casual, collaborative team of 8–9 people. + Call center setting with individual cubicles. + On the phone for a majority of the day. Training & Schedule + Training: 2 weeks fully in-office. + Post-Training: 1–2 months in-office with a shadow partner for support. + Hybrid Schedule: After onboarding, transition to hybrid (2 days in-office, 3 days remote). Mondays and Fridays are always remote. Why Join Us? This is a long-term opportunity with the potential for indefinite extension based on performance. You'll be part of a supportive team that values accuracy, consistency, and continuous improvement. Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Earth City,MO. Application Deadline This position is anticipated to close on Sep 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.