Job Title: Quality Analyst with German in Timisoara Job Description ​ **Experience the power of a game-changing career** _Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year._ _If you’re looking to grow and be inspired, as a_ **_Quality Evaluator_** _you will be part of our team of game-changers_ _who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more._ **Career growth and personal development** We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** **Essential responsibilities** + Monitor, evaluate and / or audit a sampling of inbound and/or outbound calls and other contact methods including chat and email + Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) + Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices + Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies + Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable) + Contribute to maintaining forms and legends documents + Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals **Candidate's profile** + Previous experience in a similar role, preferrably in BPO industry + Detail-oriented. + Ability to multi-task and meet timelines on deliverables. + Proficient inMicrosoft Office. + Effective communication skills, both written and verbal. **What's in it for you** + In this role, we offer benefits that help you support your unique lifestyle: + Full-time indefinite contract + Performance bonus + The option to choose from a board range of flexible benefits through MY Benefit Platform + Medical Subscription + Bring-a-friend (referral) bonus opportunities + Full paid training on the company and the project you'll be working on + Career development programs, specialized courses, and language classes **Experience the best version of you!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." **Eligibility to work** In accordance with Romania's law, only applicants who are legally authorised to work in Romania will be considered for this position. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: Romania, Timișoara - UBC Language Requirements: English (Required), German (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**