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EDUCATION/EXPERIENCE REQUIRED: 

Associate degree with a major in Business Administration or related field. Related and relevant experience may be considered in lieu of academic requirements. Related experience is defined as eight (8) years of experience in a call center with a minimum of two (2) years as a lead worker within an insurance, healthcare or government regulated industry. Two (2) years of experience in call center customer service. One (1) year of experience conducting quality/performance/evaluation audits. Experience providing coaching, feedback, and facilitating training. Experience implementing process change, data analysis, and trend reporting. Experience in research and quality improvement. Successfully complete all assigned Epic assigned courses within two (2) months of hire. Successfully complete all assigned Customer Service Representative New Hire inter-departmental training within two (2) months of hire. Excellent documentation skills. Excellent verbal and written communication skills. Self-directed and self-motivated. Strong interpersonal skills and discretion. Organizational and time management skills. Problem solving and decision-making ability. Strong understanding of the Henry Ford Health healthcare delivery system. Understanding of the functions of support departments requiring frequent interaction with Client Services. Additional Information Organization: Corporate Services Department: Ascension Ambulatory Ops Shift: Day Job Union Code: Not Applicable