Quality Analyst Country/Region: CA Location: Windsor, ON, CA, N8N 5G2 Req ID 84804 | TCL - Windsor Modules Plant 2, Canada, ZF Chassis Modules (Windsor) Inc. **Job Description** Job Title: Customer Liaison **General Summary** The Customer Liaison is responsible for representing WAP at a customer manufacturing facility by inspecting and auditing parts used on the production line to ensure accuracy, completeness, and full compliance with customer requirements. This role serves as the primary communication link between the customer plant and WAP, ensuring clear, concise, and timely information flow. Working under the general direction of the Operations Manager and/or Engineering Manager, the Customer Liaison supports plant management in maintaining quality standards, addressing concerns, and driving continuous improvement. **Key Responsibilities** Act as the first point of contact for quality issues identified by WAP at the customer facility Inspect and audit parts to confirm compliance with customer specifications and requirements Maintain up-to-date contact lists for key WAP and ZF personnel Maintain daily communication with both the customer plant and ZF plant Demonstrate strong knowledge of ZF processes, value streams, and installation procedures Understand upstream and downstream processes that impact ZF modules Implement containment actions and assist in identifying root causes of quality defects Proactively support and drive continuous improvement initiatives Attend customer and internal meetings as required Build, maintain, and foster strong working relationships with customer contacts Prepare and distribute daily reports to key ZF personnel Follow up on knock-offs, expedites, and quality-related action items **Minimum Educational Requirements** Grade 12 Technical Diploma or equivalent Additional coursework in Statistical Quality Control and Management is considered an asset **Job Requirements and Skills** Strong communication, presentation, and negotiation skills Ability to perform effectively in high-pressure situations with a strong sense of urgency High energy level, maturity, and strong personal drive Demonstrated integrity, motivation, enthusiasm, and organizational skills Strong customer service orientation with a focus on exceeding customer expectations Ability to work various shifts and overtime as required Strong time management skills with exceptional attention to detail and sound judgment Proficient computer skills, including spreadsheets, databases, and word processing Strong mathematical and analytical skills to track data, analyze trends, and solve problems Proven ability to build positive relationships with internal and external stakeholders ZF FOXCONN CHASSIS **What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?** At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility. Find out how we work at ZF: