Quality Analyst

#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine’s 2025 World’s Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

GS Control Management is looking for a Testing Analyst responsible for performing testing and driving controls across GS processes as a member of the Control Management Testing team. This group performs research-based monitoring of processes across all GS functional areas & markets to identify and remediate misconduct. 

The GS Control Management Testing Analyst will:

Perform Control Management Testing activities for across testing formats like RBST, PBST, Conduct Risk etc. within required timelines

Ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company policies

Review and enhance policies and procedures for accuracy and clarity in execution

Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gaps

Develop solutions with peers, leaders and assigned business partners to close identified gaps

Regularly review processes and procedures for effective controls

Identify opportunities for enhancements and challenge the status quo

Minimum Qualifications:  

Demonstrates strong proficiency in both spoken and written English.

Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Strongly demonstrates success in creating and delivering presentations to large / senior / ambitious audiences, a plus

Proven track record to manage multiple priorities effectively with a track record of getting results effectively while meeting deadlines

Positive relationship and collaboration skills, including the ability to work in a highly matrixed environment

Preferred Qualifications:  

Functional Area knowledge Credit, TLS

1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

Bachelor's degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

Experience in at least one of the following: 

Supporting identification of operational risks throughout business processes and systems

Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

Supporting independent control monitoring, including identification of control improvements

Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing

Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

ORMCM

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements:

Must have at least 25 mbps internet connection plan / speed

Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.