Quality Analyst **General Information** Req # WD00085493 Career area: Quality/Process Country/Region: India State: Karnataka City: BANGALORE Date: Tuesday, August 5, 2025 Working time: Full-time **Additional Locations** : * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **JOB ANALYSIS** **:** + Voice & Non-voice service orders, Field Service delivery orders, Parts & Logistics and Customer care cases Auditing and providing actionable insights for process improvement + Provides feedback to improve performance and develops training programs + Identify process improvement opportunities and projects + Conduct coaching sessions and huddles as and when required **Skills required /Responsibilities:** + Prior knowledge on Quality Process + Excellent communication skill in English and Hindi (written and verbal). + Strong interpersonal skills, Soft skills and team-player. + Good understanding in the concepts of learning and development and basic knowledge of MS PowerPoint, MS Word and MS Excel. + Basic understanding of Service Industry KPI’s. + Good written and verbal communication skills. + Professional customer service skills & a positive attitude. + Flexibility in taking up challenges + Knowledge of After Sales services Industry and Audits on processes and procedures **JOB SPECIFICATION** **:** + The Quality analyst assumes responsibility of quality performance in process and policies for Lenovo Program. + He/she will monitor the Service journey of customer and provide feedback on improvement areas to all the verticals involved in the Services. **Additional Locations** : * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE * India * India - Karnātaka * India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE **NOTICE FOR PUBLIC** At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative. Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment. Kindly verify job offers through the official Lenovo careers page (https://jobs.lenovo.com/en\_US/careers) or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.