Quality Assurance Investigator Job Description We are seeking a dedicated Quality Assurance Investigator to lead and manage investigations into internal failures and external customer complaints. This role involves driving the completion of corrective and preventive actions and assisting subject matter experts in root cause analysis. The ideal candidate will contribute to developing investigation SOPs, maintaining databases, and ensuring the verification of corrective actions' effectiveness. Responsibilities + Initiate, track, trend, lead, write, and close all investigations into internal failures and external customer complaints. + Drive completion of all corrective and preventive actions in a timely manner. + Assist department-specific subject matter experts in root cause analysis. + Conduct personnel interviews regularly to determine sequence of events in root cause determination. + Review test data for chemical analyses as part of investigations. + Develop investigation SOPs, work instructions, and conduct associated training. + Ensure proper verification of effectiveness for all corrective and preventive actions. + Maintain the corrective and preventive actions database and analyze trends. + Collaborate with various operations departments to ensure timely completion of CAPAs. + Participate in daily quality meetings to discuss issues and resolve developing trends. + Participate in cross-functional meetings relating to failures. + Create weekly reports on all open investigations and ensure timely completion. + Create monthly reports on failure metrics and trends. + Assist with training QA Investigators at lower levels and contribute to the development of new procedures. Essential Skills + Strong critical thinking, analytical thinking, deductive reasoning, and problem-solving skills. + Strong technical writing skills and understanding of complex issues. + Data processing with attention to detail and documentation. + Ability to work effectively and efficiently on multiple projects simultaneously. + Capability to work effectively in a team environment. + Ability to respond to rapidly changing demands. + Effective oral and written communication skills. + Ability to work in a fast-paced environment while meeting productivity demands. + Capability to escalate actions cross-functionally when deadlines are approaching. Additional Skills & Qualifications + Bachelor of Science in Chemical Engineering, Chemistry, Biochemistry, or related field. + Minimum 5-8 years direct experience in conducting investigations, root cause analysis, and execution of CAPAs in an FDA-regulated environment. + 3+ years of experience in a regulated pharmaceutical or chemical manufacturing environment preferred. + Ability to review, compile, and verify technical data and documents. + Skill in identifying, gathering, processing, and recording data accurately. + Proficiency in following customer, organizational, and regulatory standards. + Ability to present issues, trends, and similar events with clear, concise, technical language. Work Environment The position is based in a chemical manufacturing environment dealing with powdered products, as well as an office setting. The work schedule is Monday through Friday with a flexible day shift. There may be occasions where flexible hours are needed to accommodate investigations. The team is small, consisting of four investigators and a manager, with the possibility of converting to a full-time position and opportunities to mentor junior investigators. Job Type & Location This is a Contract to Hire position based out of Saint Louis, Missouri. Pay and Benefits The pay range for this position is $33.65 - $36.06/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Saint Louis,MO. Application Deadline This position is anticipated to close on Sep 17, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.