**Job Summary** CPE is a global function and handles engineering level customer escalations across the product and solution landscape. CPE teams are involved in detecting and fixing customer problems, contributing to improving product quality, supportability and adding critical customer features. CPE teams are often seen bridging the gap between support and Engineering, communicating at executive level, senior technical leaders, support personnel and the customers. **Job Requirements** + Responsible for customer escalations, delivering timely communication, ownership of unblocking customers and driving the conversation end-to-end to the extent of fixing the code/enhancement. + Experience in Python, Pandas/Numpy, Django and Linux development. + Hands-on experience in Microservices, Docker, Kubernetes and Mongo DB. + Working experience in AWS EC2, Elastic Container Service, CloudFormation. + Nice to have would be PostgreSQL, Javascript, RabbitMQ, Grafana, Flask. + Strong written and verbal communication skills. + Strong understanding of concepts related to computer architecture, data structures and standard programming practices. + Develop longer-range project plans and schedules for individual or work for a small team. + Successfully convey information to stakeholders at many levels related to the position- Work effectively with senior engineers within Business Unit. + Critical and/or high visibility customer support + Limited supervision and direction are provided, as this individual can operate, drive results and set priorities independently. **Education** + A minimum of 4 - 8 years of experience is required. + A Bachelor of Science Degree in Electronics/Electrical Engineering or Computer Science, a Master degree, or a PhD; or equivalent experience is required. 131487 At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. **Equal Opportunity Employer:** NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification. **Why NetApp?** We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life. If you want to help us build knowledge and solve big problems, let's talk.