Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Security OfficerThe Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in townsPOSITION SUMMARYPerform a variety of security and safety related functions while involved in the safeguarding of employees patients visitors physicians and propertyCOMPETENCIES bull Must be able to proficiently read speak and write in English in order to effectively communicate on a daily basis with staff patients and visitors bull Must be in good physical condition to quickly move up and down stairs run to respond to urgent situations stand for long periods and walk long rounds bull Must be capable of taking swift and efficient action forcibly detaining restraining andor extracting persons from the premises when responding to emergency codes or other urgent situations bull Must be alert and have excellent observation skills bull Must have good communication and analytical skills and the ability to exercise independent judgement in emergency situations bull Must possess a working knowledge of applicable state laws especially those dealing with use of force and detention powers bull Must have a thorough knowledge of the floor plan of the hospital including all the normal and emergency entry and exit points bull Must have knowledge about Hospital and departmental policies and procedures and able to perform and enforce said policies and proceduresESSENTIAL DUTIES and RESPONSIBILITIESDisclaimer Job descriptions are not intended nor should they be construed to be exhaustive lists of all responsibilities skills efforts or working conditions associated with the job They are intended to be accurate reflections of the principal duties and responsibilities of this position These responsibilities and competencies listed below may change from time to timeFirst Responder bull Acts as first responder immediately responding to all emergency codes and uses established procedure once on scene Follows proper CPI and de escalation training and follows clinical direction when detaining or restraining a patient or unruly visitor bull Ensures emergency teams have unobstructed routes to areas they need to access and works with local EMS services Fire Police Ambulance when needed bull Acts as a liaison between the hospital and law enforcement agency bull Places miscreants under citizenrsquos arrest until they can be handed over to law enforcement officialsPatrollingRoutine Monitoring bull Safeguards against vandalism theft fire and injury to employees patients and visitors bull Patrols external and internal areas of the hospital parking areas and grounds and assists in monitoring the safety of entrances and exits Documents time of rounds at assigned stations using a data recording system bull Maintains a security presence throughout the hospital utilizing CCTV access control equipment and physical patrols to monitor egress and ingress of personnel and to identify and restrict the access of unauthorized persons bull Identifies and responds to suspicious activity bull Provides guidance and assistance to patients and visitors after normal hospital working hours Provides verbal direction to departments and persons and if possible provides a personal escort when neededPreventative Maintenance bull Conducts regular testing of alarms including but not limited to Fire Alarm drills in accordance with Joint Commission recommended standards Monitors employee response and actions during fire drills Documents problem areas and provides a report including recommendations to the Safety Committee bull Responds to all alarm activations and investigates cause bull Inspects Hospital for fire or environmental hazards ensuring that the security arrangements in the hospital like computers alarm systems and close circuit cameras are functioning properlyTheft Prevention bull Responsible for the collection of all lost and found items and produces the proper documentation and location of owner when possible bull Upon request collects patient valuables and secure them in the property room safe until called for bull Investigates reports of theft or vandalism and documents a description of the event and the facts in an incident report Forwards the report to the Security Sergeant or Lead Upon request or when the situation warrants summons the local police to investigateAdditional Duties bull Responds to calls for morgue duty and applies proper lifting techniques ie transport deceased patients to the morgue and responsible for proper release of the body bull Enforces all parking regulations and traffic control Assists with valet parking services Issues warning tickets to employees parked in unauthorized areas Escorts or drives motor vehicles to transport individuals to specified locations bull Operates badge making equipment CCTV Access Consoles and two way radios bull Documents reports of daily activities investigations and irregularities bull Assists Engineering in responding to facility needs when Engineering is not on duty Contacts Engineering designee on call if needed bull Performs other duties as requested by supervisorsWe take great care of careersWork whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Security OfficerThe Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in townsPOSITION SUMMARYPerform a variety of security and safety related functions while involved in the safeguarding of employees patients visitors physicians and propertyCOMPETENCIES bull Must be able to proficiently read speak and write in English in order to effectively communicate on a daily basis with staff patients and visitors bull Must be in good physical condition to quickly move up and down stairs run to respond to urgent situations stand for long periods and walk long rounds bull Must be capable of taking swift and efficient action forcibly detaining restraining andor extracting persons from the premises when responding to emergency codes or other urgent situations bull Must be alert and have excellent observation skills bull Must have good communication and analytical skills and the ability to exercise independent judgement in emergency situations bull Must possess a working knowledge of applicable state laws especially those dealing with use of force and detention powers bull Must have a thorough knowledge of the floor plan of the hospital including all the normal and emergency entry and exit points bull Must have knowledge about Hospital and departmental policies and procedures and able to perform and enforce said policies and proceduresESSENTIAL DUTIES and RESPONSIBILITIESDisclaimer Job descriptions are not intended nor should they be construed to be exhaustive lists of all responsibilities skills efforts or working conditions associated with the job They are intended to be accurate reflections of the principal duties and responsibilities of this position These responsibilities and competencies listed below may change from time to timeFirst Responder bull Acts as first responder immediately responding to all emergency codes and uses established procedure once on scene Follows proper CPI and de escalation training and follows clinical direction when detaining or restraining a patient or unruly visitor bull Ensures emergency teams have unobstructed routes to areas they need to access and works with local EMS services Fire Police Ambulance when needed bull Acts as a liaison between the hospital and law enforcement agency bull Places miscreants under citizenrsquos arrest until they can be handed over to law enforcement officialsPatrollingRoutine Monitoring bull Safeguards against vandalism theft fire and injury to employees patients and visitors bull Patrols external and internal areas of the hospital parking areas and grounds and assists in monitoring the safety of entrances and exits Documents time of rounds at assigned stations using a data recording system bull Maintains a security presence throughout the hospital utilizing CCTV access control equipment and physical patrols to monitor egress and ingress of personnel and to identify and restrict the access of unauthorized persons bull Identifies and responds to suspicious activity bull Provides guidance and assistance to patients and visitors after normal hospital working hours Provides verbal direction to departments and persons and if possible provides a personal escort when neededPreventative Maintenance bull Conducts regular testing of alarms including but not limited to Fire Alarm drills in accordance with Joint Commission recommended standards Monitors employee response and actions during fire drills Documents problem areas and provides a report including recommendations to the Safety Committee bull Responds to all alarm activations and investigates cause bull Inspects Hospital for fire or environmental hazards ensuring that the security arrangements in the hospital like computers alarm systems and close circuit cameras are functioning properlyTheft Prevention bull Responsible for the collection of all lost and found items and produces the proper documentation and location of owner when possible bull Upon request collects patient valuables and secure them in the property room safe until called for bull Investigates reports of theft or vandalism and documents a description of the event and the facts in an incident report Forwards the report to the Security Sergeant or Lead Upon request or when the situation warrants summons the local police to investigateAdditional Duties bull Responds to calls for morgue duty and applies proper lifting techniques ie transport deceased patients to the morgue and responsible for proper release of the body bull Enforces all parking regulations and traffic control Assists with valet parking services Issues warning tickets to employees parked in unauthorized areas Escorts or drives motor vehicles to transport individuals to specified locations bull Operates badge making equipment CCTV Access Consoles and two way radios bull Documents reports of daily activities investigations and irregularities bull Assists Engineering in responding to facility needs when Engineering is not on duty Contacts Engineering designee on call if needed bull Performs other duties as requested by supervisorsWe take great care of careersbull Must be a high school graduate as evidenced by a diploma or GED equivalency certificate bull Must possess and maintain a valid driverrsquos license maintain a driving record free of any violations and pass a safe driving educational program upon hire and annually thereafter in order to participate in the Fleet Vehicle Program as outlined in the Eastern Connecticut Health Networkrsquos Environment of Care Safety Policies and Procedures bull Must possess a current Connecticut Security Officer Identification Card or obtain it within six months of hire bull Must obtain CPI conflict resolution training within six months of hireEXPERIENCE bull A minimum of two years of previous security or security related experience such as law enforcement or military service is requiredWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentbull Must be a high school graduate as evidenced by a diploma or GED equivalency certificate bull Must possess and maintain a valid driverrsquos license maintain a driving record free of any violations and pass a safe driving educational program upon hire and annually thereafter in order to participate in the Fleet Vehicle Program as outlined in the Eastern Connecticut Health Networkrsquos Environment of Care Safety Policies and Procedures bull Must possess a current Connecticut Security Officer Identification Card or obtain it within six months of hire bull Must obtain CPI conflict resolution training within six months of hireEXPERIENCE bull A minimum of two years of previous security or security related experience such as law enforcement or military service is requiredWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment