This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Our goal is not only to exceed the expectations of our users, but our employees too!  

Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.   

BE PART OF THE CONNECTION 

As a Provisioning and Activation Center Lead, your focus is serving as the primary contact for Customer Issues and Technical Support team questions and escalations. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other! 

WHAT OUR PAC LEADS ENJOY MOST 

Interacting with a wide variety of customers Identifying training and skill gaps then recommending improvements  Assisting representatives and acting as a mentor Problem solving on the fly  

We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance. 

WHAT YOU’LL BRING TO SPECTRUM 

Required Qualifications 

Experience: Customer service, cable operations, or telecommunications call center, PAC Coordinator III or Customer Service Senior level: 1 year Education: High School Diploma or equivalent  Schedule: Ability to work a variety of schedules including nights, weekends, and holidays Language: Ability to read, write, speak, and understand English   

Preferred Qualifications 

Technical Skills: Ability to address/resolve customer complaints and work independently  Skills: Communication, prioritization, organization, and problem solving Knowledge of: All three lines of business (Cable, HIS, Telephone), general accounting/billing procedures, and service troubleshooting 
CSD103 2026-72872 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13526 Business Unit: Customer Operations Zip Code: 63074

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.