Protective Services Manager Newport Beach, California **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Newport-Beach/Protective-Services-Manager\_25035188) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for the implementation of the bank's physical security programs, policies, and procedures throughout a market or region. Key responsibilities include crisis and incident management and documentation, conducting routine threat vulnerability assessment surveys, contributing to security related projects, and managing a guarding force and other security vendor relationships. Job expectations include maintaining quality connections with various business partners throughout the markets to facilitate awareness and training of security programs and initiatives. Responsible for the protection of all corporate assets to include employees, premises, and property for a dedicated area or region. Manages security programs related to physical security, threat management or technical security. Provides consultation to client and business partner management teams. Conducts security reviews of banking centers, administrative and operations buildings based on risk assessment factors. Consults with local line of business managers and provides assistance and issue resolution. Participates in investigations of physical security incidents and other incidents as directed, providing timely documentation. Functions as team lead during security-related incidents and when designated as the duty officer; is responsible for ensuring SOACC is kept up to date as incidents/events unfold. The Protective Services Manager (PSM) will be the bank's liaison to law enforcement and advise the local leadership on security related legal and regulatory requirements. The PSM will develop cost effective plans to manage access control and security risk to the bank. The PSM is a member of the crisis management team and is the in-house consultant to management on response to threats and natural disasters. May provide consultation and guidance to line and senior management, as well as other key stakeholders and internal customers on security-related issues. Develops and maintains effective, active working relationships with primary clients, business partners, team members and external contacts that are relevant to the PSM's specific area of responsibility and actively fosters an environment of teamwork. Provides leadership, directly or through influence, to meet all objectives of the corporate security program and to address unplanned events. Able to work independently and may manage entry level professionals, or interns. **Responsibilities:** + Investigates, responds to, and documents incidents following specified times and processes, including in-person response as appropriate + Conducts Threat Vulnerability Assessments on facilities and implements recommendations to reduce the identified risks + Partners with Life Safety and Threat Management on incidents to assess behaviors and activities and help ensure the safety of our facilities and people + Drives relationships across all lines of business in a geographic area, ensuring the Front Line Units are connected to security and related reporting channels + Ensures accuracy of invoices and adherence to budgets + Maintains relationships with facility and security vendors and provides project support to ensure physical security best practices + Supports executive protection and major events support on an as needed basis + Oversees, coordinates, and provides direction to on-site management when dealing with crises or emergency events and trains teams on appropriate security, safety, and risk mitigation strategies. + Builds and maintains relationships with all levels of management and key stakeholders, such as local market leaders, financial center managers, facility managers, and external security experts to ensure adherence to local, state, and federal law. **Required Qualifications:** + Must have 4+ yrs experiences in either prior law enforcement, investigative experience, or military special operations experiences. + Excellent Communication Skills (verbal and written) and be able to interact with internal and external customers/leadership. + Critical Thinking skills - have demonstrated abilities to make critical decisions during critical events. + Proven ability to develop effective relationships across divisional lines and to work with all levels of the company, including senior management. + Demonstrated ability to be self-motivated/self-starter. + Strong Influencing skills - can interact and work closely with internal and external stakeholders. + Must have adaptability - be able to understand the different lines of business in the bank and tailor solutions to meet their needs. + Proficient computer skills – working with MS Office suite. + Valid Driver’s License + Must be able to provide own transportation to respond in a timely fashion to events **Desired Qualifications:** + Bachelor’s Degree or equivalent years of law enforcement, corporate security experiences **Skills:** + Issue Management + Crisis Management + Facilities Management + Attention to Detail + Decision Making + External Resource Management + Policies, Procedures, and Guidelines Management + Access and Identity Management + Customer and Client Focus + Stakeholder Management + Analytical Thinking + Critical Thinking + Executive Presence + Presentation Skills + Problem Solving **Skills:** + Attention to Detail + Crisis Management + Decision Making + Facilities Management + Issue Management + Access and Identity Management + Customer and Client Focus + External Resource Management + Policies, Procedures, and Guidelines Management + Stakeholder Management + Analytical Thinking + Critical Thinking + Executive Presence + Presentation Skills + Problem Solving _The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC_ _regulation_ **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.