The iconic Hotel del Coronado is looking for a Property Operations / Facilities Coordinator  to join the team!

Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.    Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.     

Classification: Full-TimeShift: AM and PM availability required – must have availability to work weekends, weekdays, and holidays.  Pay Rate: The hourly range for this position is $24 to $28 per hour plus full-time benefits

 

Want to learn more? Hotel Website, Facebook, Instagram, Pinterest  

What I will be doing?

The HotSOS Coordinator plays a critical role in ensuring timely, effective, and guest-focused service delivery by managing and monitoring the hotel’s HotSOS (Hotel Service Optimization System). This position is responsible for tracking service tickets, assigning tasks to the appropriate departments, following up on completion, and closing out service requests. The Coordinator acts as a liaison between departments to ensure seamless communication and task execution, contributing to operational efficiency and guest satisfaction.

 Monitor the HotSOS dashboard for incoming service tickets in real time.

·         Assign and dispatch tickets to the appropriate departments or team members based on priority and type of request.

·         Ensure timely follow-up on open tickets and escalate delays or unresolved issues to the appropriate manager.

·         Close out completed tickets and ensure proper documentation and notes are entered.

·         Communicate and coordinate tasks with Housekeeping, Engineering, Front Office, and other departments to ensure prompt resolution.

·         Analyze recurring issues and trends to support process improvement initiatives.

·         Provide regular reports on ticket volume, response times, and resolution status to management.

·         Assist with training staff on proper use of the HotSOS system, if needed.

·         Serve as the system “super user” and liaise with the vendor or IT team for troubleshooting and updates.

·         Maintain a professional and responsive approach to internal and guest-related service requests.

Other duties as assigned.

 

 

 

 

What are we looking for?
 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPayHealth insurance Career growth and development Team Member Resource GroupsRecognition and rewards programsGo Hilton travel discount program Best-in-Class Paid Time Off (PTO)  Supportive parental leaveEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discountDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)