Job Title: Property Casualty Claims Representative Location: Bellevue, Washington Type: Contract Compensation: $37/Hour Contractor Work Model: Hybrid Hours: Normal Daytime Shift // In office Tuesday, Wednesday and Thursday - office address is 3326 160th Ave SE Bellevue, WA 98008 - free parking * This job is non-exempt in California, Colorado, New York, Washington Qualification : In essence, a Claims Representative is responsible for managing the entire claims process from start to finish, ensuring that claims are resolved fairly, promptly, and in a manner that aligns with the coverage provided by the policy, the policyholder's needs and the company's guidelines. Job Requirements: Education: Bachelor’s Degree or equivalent experience. Field of Study: Liberal Arts, Business or a related discipline. Experience: Generally, 6 months to 3 years of related experience. ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services. What you will be doing: A Claims Representative plays a crucial role in the insurance industry by managing and resolving insurance claims. The primary responsibility is to ensure that claims are handled efficiently, fairly, and in accordance with policy terms. Here’s a breakdown of a Claim Representative’s typical duties: + Investigates and Maintains Claims: You will gather information related to the claim, such as accident reports, statements from involved parties, photos, estimates, and any other necessary documentation. + Evaluating Claims: Assess the details of the claim, including policy coverage, the extent of damages, and liability. + Communicating with Stakeholders: You will serve as the main point of contact on each claim for policyholders, agents, legal representatives, and other involved parties. They provide updates on the status of the claim, answer questions, and explain the claims process via both verbal and formal written communication. This includes conveying simple to moderately complex information (coverage, decision, outcomes, etc.) to all appropriate parties and maintaining a professional demeanor in all situations. + Negotiating Settlements: Claims Representatives often negotiate settlements with claimants or their representatives. You will aim to reach agreements that are fair and within the limits of the policy coverage. + Documenting and Reporting: You will maintain detailed and accurate records of all communications, investigations, and decisions related to the claim. This essential task ensures compliance with company policies and legal requirements. + Collaborating with Other Departments: You may work with other departments, such as legal, underwriting, or special investigation units, to resolve claims. In Specialty Equipment, a Claims Representative also collaborates with Divisional leaders on complex claims. + Ensuring Compliance: Ensure that all claims are handled in line with industry regulations and company guidelines. This includes staying updated on relevant laws and best practices. Complying with and adhering to each state’s handling requirements is an essential job function. + Providing Customer Service: Throughout the claims process, you will focus on delivering excellent customer service by being responsive, empathetic, and professional. Exceptional customer service helps to maintain the company’s reputation and customer satisfaction. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-PJ1 #LI-PJ1 #DI- Ref: #860-IT Cincinnati System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.