Job description / Role Job Type
Full Time Job Location
Cairo, Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Insurance Job overview

As a property case handler with Allianz Partners Home business you will join a dynamic team that supports our international client base. Working with your Allianz colleagues you will provide claims related and telephone support for property repairs and emergency home services. You will support our customers and the providers that we use in resolving cases and delivering excellent service. All of this will be achieved as part of a collaborative team that enables you to grow and develop as part of Allianz.

What you do

Responsibilities will include, but are not limited to, the following:

Processing claims related to property repairs and emergency home services, including follow up claims and invoice verification Coordinate and track repair orders using digital processes that enable timely service and a focus on customer satisfaction Phone support for our German customers, service providers and trade partners Ensure that quality and service levels are maintained at a high level with support from your team and our partners Documenting all relevant information in our systems Using digital tools such as AI-based solutions like Co-Pilot to ensure efficient processing of information Help resolve customer complaints in keeping with Allianz Partners focus on service excellence What you bring

To be successful in this position you will need to have the following skills / experience:

Excellent German skills, both written and spoken University education with a background in engineering or construction 2+ years' experience of working in an engineering, construction, real estate or insurance business Confident in using MS Office and digital tools - ideally with experience of using AI tools or a strong willingness to adopt them Strong customer orientation, communication skills and working in a team What we offer

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

About the Company

With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!

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