JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL is seeking a customer-oriented individual to join the Property Management Team for one of JLL's key national accounts. As a vital member of our team, you will serve as the primary point of contact for clients and tenants in our downtown portfolio, making a lasting impression as the "face" of our organization.

In this role, you will play a crucial part in ensuring the smooth operation of our buildings by efficiently handling tenant inquiries and providing exceptional administrative support. Your level-headedness and professional demeanor will be essential in handling sensitive and urgent requests.

This is a hybrid position, offering the flexibility of working remotely for two days and in the office, three days/week . If you thrive in a customer-centric role and have a keen interest in property management and real estate, this is an excellent opportunity to grow your career.

WHAT YOU’LL BE DOING:Primarily responsible for answering all incoming inquiries via email, calls and in person including interpreting to whom the caller/writer should be forwarded in order to provide optimal service.Responsible for providing general administrative support and reception duties for Property Management and Building Operations team.Assist in the management of schedules and resource bookings, coordination of tenant maintenance requests, handling calls from both internal and external sources, typing correspondence including letters, memos, forms, cover sheets, policies and procedures, and managing confidential information in a professional manner.Handle all other clerical/administrative tasks as assigned.Collection and distribution of mail.Maintaining the cleanliness of the office common areas such as general kitchen duties, boardrooms, office equipment, etc. and ordering of the office suppliesOrganize and maintain supplies and uniforms for Building Operations team including but not limited to ensuring that supply accounts are up to date and uniforms are appropriately taggedManagement of PRISM and help coordinating work orders with the Building Operations team to completion. Monitor timely and appropriate completion of work order request and provide reporting to Management as required.  Follow-up with tenant to ensure satisfaction.Management/collection of Tenant Certificate of Insurance policies ensuring they are correct and filed/tracked appropriately.Assistance with various tenant appreciation events and initiatives throughout the calendar year.Provide support when other administrative staff are away.Maintain filing system, tenant records, contract binders, manuals and tenant database for addresses and contacts on a regular basis.Set-up Purchase Orders in YARDI when requestedOther job duties as reasonably assigned.

WHAT YOU BRING:

Minimum of 12 months experience in an administrative role, with preference for real estate or property management experience.Relevant post secondary education is a assetProficient computer skills.  Microsoft Office – Outlook, Word, Excel, PowerPoint.Excellent customer service skills with ability to deal with tenant needsPosition continually requires demonstrated poise, tact and diplomacy while handling sensitive and confidential situations.Proven organizational and time management skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames.Good verbal and written communication skills.Detail oriented; able to resolve problems using facts and sound reasoning.Self-motivated, professional, and flexible; able to work both independently and as part of a team.Punctual and dependable.

WHAT’S IN IT FOR YOU:

Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being 

Estimated total compensation for this position:

68,250.00 – 69,820.00 CAD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Vancouver, BC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.